Video reviews

Customers can attach one short video to their review. Videos show in the reviews widget with a play button, next to the review's photos. Video reviews are on paid plans.

Turning it on

In the app, go to Settings > Reviews and turn on Let customers add a video under Photo and video reviews. The video field then appears in the review form on your product pages and in the review page customers open from your review request emails.

Limits

• One video per review
• Up to 60 seconds (the form checks the length before uploading)
• Up to 50 MB
• Formats: MP4, MOV (iPhone) and WebM

Videos recorded on a phone are usually well within these limits. A longer video is refused with a message asking the customer to trim it.

Moderation

A review with a video always waits for your approval, even if you auto-publish reviews. Watch it from the review's page in Reviews, then approve or reject it.

You can also remove a single photo or the video from a review and keep the rest: on the review's page, click Remove under the photo or video. The review updates everywhere it shows.

Where videos appear

• The product reviews widget, under the review text
• The review's page in the app (Watch video)

Videos are stored by the app, not in your Shopify Files.