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Contacting the Pasilobus team

Email us or send a request from your account, and what to include so we can help quickly

Pasilobus account Updated November 11, 2026
Use with AI

Use with AI

Ready-made prompts Connect your AI to Pasilobus Install the CLI

This page

View as MarkdownPlain text of this page Open in ClaudeAsk about this page Open in ChatGPTAsk about this page

Ready-made prompts

Fill in the parts in angle brackets, then paste into any assistant.

Step by step on your store

Read https://help.pasilobus.com/account/contact-support.md. Walk me through contacting the pasilobus team in my Pasilobus account for my store, step by step. My theme is <theme name> and I want <what you want to happen>.

Ask your own question

Read https://help.pasilobus.com/account/contact-support.md. Answer this about my Pasilobus account on my store: <your question>.

Connect your AI to Pasilobus Early access

Our MCP server lets Claude, ChatGPT and other MCP clients use your Pasilobus apps. Any Pasilobus account can connect now: you sign in with it. Tools that change your store are marked as changes, so your assistant can ask you first.

https://cloud.pasilobus.com/mcp

In Claude Code, add it, then run /mcp to sign in:

claude mcp add --transport http pasilobus https://cloud.pasilobus.com/mcp

Install the CLI

npm install -g pasilobus

pasilobus apps lists your apps on the store; pasilobus <app> help lists what each app can do. How it works
On this page
  1. Email us
  2. Send a request from your account
  3. What to include
  4. How fast we answer

The people who build Pasilobus apps answer support themselves. There are two ways to reach us, and a person reads every message. We don't offer live chat.

Email us

Write to support@pasilobus.com about any Pasilobus app, Store Care or your account. A person replies by email, usually within one business day.

Inside an app, Start a conversation on its Get Support from Pasilobus page opens an email to the same address, with the app and your store already in the subject.

Send a request from your account

If you'd rather keep everything in one place, sign in to your Pasilobus account and open Support:

  1. Go to cloud.pasilobus.com/support and sign in with your email (we email you a code, no password)
  2. If you have more than one store, choose Which store
  3. Fill in What do you need? and Any detail that would help
  4. Click Send request

Our team is emailed straight away. You'll see the request on the Support page with its number and status (Open, In progress, Needs your reply or Resolved), and we reply both there and by email. You don't need a store or a plan to send one.

What to include

A few details save a round of questions:

  • The app - its name, for example Pasilobus Wishlists
  • Your store - its .myshopify.com address
  • What you expected and what happened - and the page where you saw it
  • What changed recently - a theme update, a new app, a setting you changed
  • A screenshot or a link - if you can

How fast we answer

Questions about our apps, by email or from your account, are answered by a person, usually within one business day.

On Store Care, work on your store has its own commitment: your plan's response time is how soon we come back to a Store Care request with what we'll do and when. It is within 72 hours on Essentials, within 48 hours on Care, and same day, including weekends on Growth (see Store Care plans and how requests work).

Questions about our own apps are always free. You never need a plan to get help with an app you use.

Support

Talk to a person.

The people who build our apps answer support themselves. Email us, or send a request from your Pasilobus account, and a person replies, usually within one business day. There's no chat.

Email support Send a request