Store Care plans and how requests work
What each plan includes, how fast we answer, and how bigger work is quoted before we start
On this page
Store Care puts the team that builds your Pasilobus apps on your store, month after month: we watch it, fix what breaks, set up and tune your apps, and take on bigger work as requests. Every plan is monthly, and you can cancel anytime.
The plans
| Essentials | Care | Growth | |
|---|---|---|---|
| Price | $299/mo | $799/mo | $1,799/mo |
| Response time | Within 72 hours | Within 48 hours | Same day, including weekends |
| Requests | Fixes when something breaks | 1 request at a time | 3 requests at a time |
| Fixes for theme and app issues | Yes | Yes | Yes |
| Weekly Store Check of your store | Yes | Yes | Yes |
| Care log and update emails | Yes | Yes | Yes |
| App setup and tuning | - | Yes | Yes |
| Monthly health report | - | Yes | Yes |
| Paid plans of our apps included | - | - | Yes |
| Monthly conversion work | - | - | Yes |
| Monthly growth review with a named lead | - | - | Yes |
| Seasonal and Black Friday setups | - | - | Yes |
| Bigger work (new section, redesign, move to Shopify) | A request with a fixed quote you approve first | A request with a fixed quote you approve first | A request with a fixed quote you approve first |
- Essentials ($299/mo) - A team on call for when something breaks.
- Care ($799/mo) - A team that keeps your store healthy every month.
- Growth ($1,799/mo) - A team that grows your store through apps and store work.
Every plan: monthly, cancel anytime.
How requests work
- Ask - tell us what you need in your own words, from Store Care or Support in your account
- We agree it - we confirm what we'll do and when, within your plan's response time
- See it done - each piece of work lands in your care log: what changed, who did it and when (see Store Care updates)
You can follow every request, and reply to us, on its own page in your account.
Bigger work
A new section, a redesign or a new feature is a request inside your plan too. We send you a fixed quote first, and start only when you approve it. Nothing is added to your bill without your yes.
Moving to Shopify needs no plan: get a free quote and one fixed price within 48 hours (see Moving to Shopify).
Starting a plan
Open Store Care and click Choose on the plan you want. After you sign in, your request goes straight to our care team with the plan named. We confirm the plan, the start date and billing with you before anything is charged.
Billing
We agree how and when Store Care is billed with you when your plan starts, before anything is charged. Your account's Billing page shows what you pay Pasilobus each month: Store Care, and your app plans (apps bill through Shopify, on your store's Shopify invoice), with each charge listed.
Changing, pausing or cancelling
Every plan is monthly and you can cancel anytime. In your account, open Store Care and click Ask about my plan (under Change or pause your plan). Tell us whether you want to change, pause or cancel, and we'll confirm the change and the date it takes effect with you.