Store Care updates
See what our team did on your store, and choose how you hear about it
On Store Care, the people who build your Pasilobus apps look after your store every month. Everything they do on it is posted to your care log in your account, so you can always see what changed, who did it and when, even in a quiet week when you didn't ask for anything. Open your care log (you sign in with an email code).
Where to find updates
Open Store Care in the menu of your Pasilobus account. The What we did on your store section lists every update, newest first and grouped by week (This week, Last week, then Week of …). Home shows the latest few, with a link to the rest.
Each update shows:
- Kind - what sort of work it was (see below)
- Status - Done, In progress or Scheduled (planned for the date shown)
- What we did - in plain words, often with the result, like how much faster a page got
- Who did it - for example "by Sam from the Pasilobus team", and when
- The request it belongs to - when the work answers something you asked for, a link to that request and its conversation
If you have more than one store on Store Care, each update also names its store.
What the kinds mean
- Fix - something that was broken now works
- Check - we looked something over, such as checkout after a theme update
- Audit - a review with findings, such as product SEO or page speed
- Campaign - promotion work, such as a sale banner or holiday preparation
- Update - anything else we changed or set up
New updates
When we post something you haven't seen, a small dot appears next to Store Care in the menu, and the update is marked New. Opening Store Care clears the dot. Everyone on your account has their own dot, so a teammate reading the feed doesn't clear yours.
Emails and the weekly summary
Everyone on your Pasilobus account gets an email when we post an update, titled "What we did on" and your store's name. If we post several updates within a few minutes, they arrive together as one email. The person who posted an update is never emailed about it.
On Mondays you also get a weekly summary, a short report of the previous week: the updates we posted, the requests we resolved, and this week's Store Check of your store, with its score, how it changed and any problems found or fixed. A week with no update and no finished Store Check sends no summary.
To stop these emails, click Stop Store Care emails at the bottom of any of them, then Stop these emails. The same page has Turn them back on if you change your mind. Your Store Care page keeps showing every update either way, and emails about your requests are not affected.