# Pasilobus Help Center > How can we help? ## Countdown Timer & Announcer - [Ai Generator](https://help.pasilobus.com/en/articles/13749420-ai-generator.md): Ask Shopify's built-in assistant, Sidekick, for an announcement bar in your own words. It opens the bar form already filled in -- copy, colors, background style and link -- ready for you to review ... - [Templates](https://help.pasilobus.com/en/articles/13749421-templates.md): Countdown Timer & Announcer includes 40+ pre-designed announcement templates. Each template comes with message text, a color scheme, and styling that you can use as-is or customize to match your br... - [Installation](https://help.pasilobus.com/en/articles/16147879-installation.md): Countdown Timer & Announcer displays announcement bars on your storefront through a Shopify theme extension. Installation takes a couple of minutes: install the app, activate the extension on your ... - [Announcement Styles](https://help.pasilobus.com/en/articles/13749422-announcement-styles.md): Every announcement bar has a style that controls how messages are presented and animated. When you have multiple messages in a single bar, the style determines how visitors transition between them.... - [Background Styles](https://help.pasilobus.com/en/articles/13749423-background-styles.md): Background styles let you control the visual appearance behind your announcement text. Instead of a plain single-color background, you can add gradients, stripes, animations, and other effects to m... - [Countdown Timers](https://help.pasilobus.com/en/articles/13749424-countdown-timers.md): Countdown timers add a live, ticking clock to your announcement bar that counts down to a specific date and time. They are one of the most effective tools for creating urgency around sales, product... - [Links And Ctas](https://help.pasilobus.com/en/articles/13749425-links-and-ctas.md): Adding a link to your announcement bar turns it from a passive message into an active driver of traffic. Whether you want visitors to shop a sale, view a new collection, or visit a specific page, l... - [Multiple Messages](https://help.pasilobus.com/en/articles/13749426-multiple-messages.md): Announcement bars are not limited to a single line of text. You can add several messages to one bar and let visitors see all of them without cluttering the page. This is useful when you have more t... - [Positioning And Display](https://help.pasilobus.com/en/articles/13749427-positioning-and-display.md): These settings control where the announcement bar appears on the page and how it looks. All of them update the live preview in real time, so you can experiment without saving first. - [Visibility](https://help.pasilobus.com/en/articles/13749428-visibility.md): By default an announcement bar appears on every page of your store. The visibility setting lets you narrow that down so the bar only shows on the pages where it is relevant. A shipping promotion mi... - [Recurring Schedules](https://help.pasilobus.com/en/articles/13749431-recurring-schedules.md): Recurring schedules let you show an announcement bar only on specific days of the week and optionally during certain hours. Instead of setting a single start and end date, the bar automatically tur... - [Regional Variants](https://help.pasilobus.com/en/articles/13749432-regional-variants.md): Regional variants let you create different versions of an announcement bar for different Shopify markets and languages. A visitor in Japan sees a Japanese version, a visitor in France sees a French... - [Ab Testing](https://help.pasilobus.com/en/articles/13749433-ab-testing.md): A/B testing lets you compare different versions of an announcement bar to see which one performs better. Show version A to some visitors and version B to others, then use the analytics to pick the ... - [Scheduling](https://help.pasilobus.com/en/articles/16114675-scheduling.md): Scheduling lets you prepare announcement bars ahead of time and have them automatically go live and expire on specific dates. This is useful for planned promotions, holiday campaigns, or any time-s... - [Shopify Flow Automations](https://help.pasilobus.com/en/articles/16114676-shopify-flow-automations.md): Automate your store when an announcement bar starts or stops - [Understanding Analytics](https://help.pasilobus.com/en/articles/13749434-understanding-analytics.md): Announcer tracks how visitors interact with your announcement bars so you can measure their impact and make data-driven decisions. Analytics are available in two places: the \*\*Dashboard\*\* for a qui... - [Not Showing](https://help.pasilobus.com/en/articles/13749436-not-showing.md): Fix the most common issue with Announcer - announcements not displaying on your store. - [Scheduling Issues](https://help.pasilobus.com/en/articles/13749437-scheduling-issues.md): If your scheduled announcements are not going live at the expected time, or if they expire earlier or later than planned, the issue is almost always related to timezones or date settings. This guid... ## Swatches & Listings - [Creating A Listing](https://help.pasilobus.com/en/articles/13749853-creating-a-listing.md): A listing groups related products together and lets customers switch between them using options like Color, Size, or Material. Each product in the listing is a separate Shopify product, but they ap... - [Plans](https://help.pasilobus.com/en/articles/16847439-plans.md): Everything in the app works the same way on every plan. What changes is how many listings you can have, and which of the extra tools are switched on. - [Options And Display Types](https://help.pasilobus.com/en/articles/13749854-options-and-display-types.md): Options define how customers choose between products in a listing. Each option has a name \(like "Color" or "Size"\) and a display type that controls how the choices appear on the storefront. - [Managing Products](https://help.pasilobus.com/en/articles/13749856-managing-products.md): Products are the individual Shopify products that make up a combined listing. Each product is assigned a unique set of option values so customers can switch between them on the storefront. - [Split Products](https://help.pasilobus.com/en/articles/13749857-split-products.md): Split Products lets you take a single Shopify product that has multiple variants and separate each variant into its own standalone product. The new products are automatically grouped into a listing... - [Listing Status](https://help.pasilobus.com/en/articles/13749858-listing-status.md): Every listing has a status that controls whether it is visible on your storefront. You can toggle a listing between Active and Draft at any time from the dashboard. - [Swatches](https://help.pasilobus.com/en/articles/16589886-swatches.md): Swatches is where you decide what each option value looks like — a color, a photo, or its own name — and whether this app draws that option at all. Open \*\*Swatches\*\* and you get one row per option ... - [Collection Swatches](https://help.pasilobus.com/en/articles/16589887-collection-swatches.md): Swatches on collection pages let a shopper see that a product comes in other colors without opening it, and switch to one directly from the grid. It is a separate theme block from the product page ... - [Bulk Swatch Upload](https://help.pasilobus.com/en/articles/16589888-bulk-swatch-upload.md): If you already have swatch images in a folder, you do not have to attach them one at a time. Zip the folder, drop it in, and each image is matched to the value its filename names. - [Swatch Order](https://help.pasilobus.com/en/articles/16589889-swatch-order.md): The order swatches appear in is a setting on each listing, and for everything except Manual it is worked out again each time the listing publishes. A color that sells out or changes price moves on ... - [Listings Not Showing](https://help.pasilobus.com/en/articles/13749860-listings-not-showing.md): If a listing's option selectors are not appearing on your storefront, work through these checks in order. - [Common Issues](https://help.pasilobus.com/en/articles/13749861-common-issues.md): Solutions for frequently encountered problems when using Combined Listings & Swatches. ## Confetti - [Introduction to Pasilobus Confetti](https://help.pasilobus.com/en/articles/7995983-introduction-to-pasilobus-confetti.md) - [How to install Confetti to Shopify?](https://help.pasilobus.com/en/articles/7997753-how-to-install-confetti-to-shopify.md) - [Understanding Confetti Types & Styles in Pasilobus Confetti](https://help.pasilobus.com/en/articles/7997757-understanding-confetti-types-styles-in-pasilobus-confetti.md): Learn how to use different confetti styles and triggers in Pasilobus Confetti to create engaging, memorable shopping experiences for your customers - [How to Use Pasilobus Confetti Effectively](https://help.pasilobus.com/en/articles/7997759-how-to-use-pasilobus-confetti-effectively.md): Pasilobus Confetti isn’t just for decoration—it can boost engagement and enhance the shopping experience when used strategically. - [Thank-You Confetti Shopify Deprecation Notice](https://help.pasilobus.com/en/articles/10537389-thank-you-confetti-shopify-deprecation-notice.md): Thank-You Confetti has been deprecated for Shopify - [Pasilobus Confetti JavaScript API](https://help.pasilobus.com/en/articles/10537368-pasilobus-confetti-javascript-api.md): Confetti JavaScript API allows developers to manually trigger confetti effects on websites - [Accessibility in Pasilobus Confetti](https://help.pasilobus.com/en/articles/10537345-accessibility-in-pasilobus-confetti.md): Ensuring an inclusive and accessible shopping experience for motion sensitive users. ## Cookie Bar - [Introduction to Pasilobus EU Cookie Bar](https://help.pasilobus.com/en/articles/8002611-introduction-to-pasilobus-eu-cookie-bar.md) - [Installing Pasilobus EU Cookie Bar to a Shopify Store](https://help.pasilobus.com/en/articles/8002618-installing-pasilobus-eu-cookie-bar-to-a-shopify-store.md) - [How to Customize Cookie Bar](https://help.pasilobus.com/en/articles/8002625-how-to-customize-cookie-bar.md) - [How Pasilobus EU Cookie Bar Decides to Appear](https://help.pasilobus.com/en/articles/8114633-how-pasilobus-eu-cookie-bar-decides-to-appear.md) - [Troubleshooting Common Issues with Pasilobus EU Cookie Bar](https://help.pasilobus.com/en/articles/8002653-troubleshooting-common-issues-with-pasilobus-eu-cookie-bar.md) ## Google Analytics - [How Ga4 Tracking Works](https://help.pasilobus.com/en/articles/13668325-how-ga4-tracking-works.md): Understand what ecommerce events are tracked automatically and when data appears in GA4. - [Standard Events](https://help.pasilobus.com/en/articles/13668326-standard-events.md): Configure which GA4 ecommerce events are tracked. Premium users can toggle individual events on or off. - [Custom Events](https://help.pasilobus.com/en/articles/13668327-custom-events.md): Track specific interactions like newsletter signups, video plays, and button clicks. Available on the Premium plan. - [Tag Manager](https://help.pasilobus.com/en/articles/13668328-tag-manager.md): Send tracking data to multiple GA4 properties or Google Ads accounts. - [Refund Tracking](https://help.pasilobus.com/en/articles/13668329-refund-tracking.md): Automatically send refund events to GA4 when you process refunds in Shopify. Available on the Pro plan. - [Cross Device Tracking](https://help.pasilobus.com/en/articles/13682915-cross-device-tracking.md): By default, GA4 treats each device as a separate user. A customer who browses on their phone and buys on their laptop looks like two different visitors in your reports. This inflates your user coun... - [Using Both Apps Together](https://help.pasilobus.com/en/articles/13668330-using-both-apps-together.md): How to use Pasilobus Google Analytics and the Google & YouTube channel together without duplicate tracking. - [Ga4 Vs Shopify Data](https://help.pasilobus.com/en/articles/13668331-ga4-vs-shopify-data.md): Why GA4 shows fewer orders than Shopify and what difference to expect. - [Events Not Showing](https://help.pasilobus.com/en/articles/13668332-events-not-showing.md): Troubleshoot missing events in Google Analytics. Check credentials, app embed settings, and GA4 reporting delays. ## Holiday Decors - [Introduction to Holiday Decorations](https://help.pasilobus.com/en/articles/8002670-introduction-to-holiday-decorations.md): Enhancing Your Store with Festive Touches - [How to install Holiday Decors to Shopify?](https://help.pasilobus.com/en/articles/8002677-how-to-install-holiday-decors-to-shopify.md) ## Short Links - [How Short Links Work](https://help.pasilobus.com/en/articles/13346413-how-short-links-work.md): Short Links transforms long, complex URLs into clean, memorable links that are perfect for marketing, social media, and customer communications. Understanding how the system works helps you use it ... - [Creating Links](https://help.pasilobus.com/en/articles/13346415-creating-links.md): Creating shortened URLs is the core feature of Short Links. This guide covers all the options available when creating a new link. - [Managing Links](https://help.pasilobus.com/en/articles/13346416-managing-links.md): Once you've created short links, you'll need to view, organize, and maintain them. This guide covers link management in the dashboard. - [Utm Parameters](https://help.pasilobus.com/en/articles/13346417-utm-parameters.md): UTM \(Urchin Tracking Module\) parameters help you track the effectiveness of your marketing campaigns. This guide explains how to use them with Short Links. - [Link Expiration](https://help.pasilobus.com/en/articles/13346418-link-expiration.md): Link expiration allows you to create temporary short links that automatically stop working after a specific date. This is perfect for time-sensitive promotions and limited-time offers. - [Analytics](https://help.pasilobus.com/en/articles/13346419-analytics.md): Click analytics help you understand how your short links perform. Track clicks over time, identify top performers, and see where your traffic comes from. - [Utm Passthrough](https://help.pasilobus.com/en/articles/13346421-utm-passthrough.md): UTM Passthrough automatically forwards UTM parameters from incoming links to your destination URLs. This powerful feature lets you track campaigns without embedding UTM parameters in every short li... - [Custom Domain](https://help.pasilobus.com/en/articles/13346422-custom-domain.md): Short Links uses your Shopify store's domain for all shortened URLs. Your links automatically use your store's primary domain, providing a branded experience without additional configuration. - [Links Not Working](https://help.pasilobus.com/en/articles/13346426-links-not-working.md): If your short links aren't redirecting visitors to the destination URL, use this guide to diagnose and fix the issue. - [Utm Not Passing](https://help.pasilobus.com/en/articles/13346427-utm-not-passing.md): If UTM parameters from your short link URL aren't appearing in the destination URL, use this guide to diagnose and fix the issue. - [Plan Comparison](https://help.pasilobus.com/en/articles/16147903-plan-comparison.md): Short Links offers different plans to match your business needs. This guide compares features across all available plans. - [Upgrading](https://help.pasilobus.com/en/articles/16147904-upgrading.md): Upgrade to a paid plan to unlock analytics, UTM Passthrough, and advanced features. This guide walks you through the upgrade process. ## Photolock - [How Protection Works](https://help.pasilobus.com/en/articles/13989882-how-protection-works.md): Understand what Photolock protects and how - [Content Protection](https://help.pasilobus.com/en/articles/13989883-content-protection.md): Block right-clicks, copying, and file saving - [Image Protection](https://help.pasilobus.com/en/articles/13989884-image-protection.md): Protect images with shields and source hiding - [Screen Capture](https://help.pasilobus.com/en/articles/13989885-screen-capture.md): Block screenshots, printing, and detect focus loss - [Watermarks](https://help.pasilobus.com/en/articles/13989886-watermarks.md): Add invisible and visible watermarks to images - [Warning Messages](https://help.pasilobus.com/en/articles/13989887-warning-messages.md): Show warnings when protection is triggered - [Bots Crawlers](https://help.pasilobus.com/en/articles/13989888-bots-crawlers.md): Block spy extensions and image crawlers - [Smart Activation](https://help.pasilobus.com/en/articles/13989889-smart-activation.md): Only activate protection when suspicious behavior is detected - [Rules](https://help.pasilobus.com/en/articles/13989890-rules.md): Exclude specific pages, markets, or customers from protection - [Protection Not Working](https://help.pasilobus.com/en/articles/13989892-protection-not-working.md): Fix issues where protection isn't active on your store - [Disable Protection](https://help.pasilobus.com/en/articles/15684999-disable-protection.md): Pause protection without uninstalling the app ## Product Options - [How Product Options Works](https://help.pasilobus.com/en/articles/13480990-how-product-options-works.md): Product Options lets you add custom fields to your products—from simple dropdowns to file uploads. Customers see these options on product pages and their selections carry through to cart and checko... - [Dashboard Overview](https://help.pasilobus.com/en/articles/16147880-dashboard-overview.md): The Product Options dashboard is your command center. At a glance, see how many options you've created, access your option groups, and navigate to settings. Use the sidebar to manage all aspects of... - [Option Groups](https://help.pasilobus.com/en/articles/13480994-option-groups.md): Option groups are containers that hold your product options. Instead of adding options to each product individually, you create a group once and assign it to products. This makes managing options a... - [Option Types](https://help.pasilobus.com/en/articles/13480996-option-types.md): Product Options offers 20+ different option types to cover any customization need. From simple dropdowns to image galleries, choose the type that best fits how customers should interact with each o... - [Option Values](https://help.pasilobus.com/en/articles/13480997-option-values.md): Option values are the choices within selection-type options. Each value can have its own price, image, and linked product. Setting up values correctly ensures customers see the right choices and pr... - [Quantity Settings](https://help.pasilobus.com/en/articles/13480999-quantity-settings.md): Quantity settings control how priced option values are added to the cart. Whether an add-on should be purchased once or match the main product quantity, these settings ensure correct pricing and fu... - [Conditional Logic](https://help.pasilobus.com/en/articles/13481001-conditional-logic.md): Conditional logic shows or hides options based on other selections. Create dynamic forms that adapt to customer choices—showing relevant options while hiding irrelevant ones for a cleaner, more int... - [Cart Checkout Display](https://help.pasilobus.com/en/articles/13481002-cart-checkout-display.md): Cart and checkout display settings control how customer selections appear after they add to cart. By default, selections are shown — you can hide them or customize the labels. - [Image Galleries](https://help.pasilobus.com/en/articles/13481004-image-galleries.md): Image galleries let customers choose from images you've uploaded in advance. Create galleries of clip art, monogram styles, or design templates that customers can browse and select from on your pro... - [Product Targeting](https://help.pasilobus.com/en/articles/13481007-product-targeting.md): Product targeting controls which products display your option groups. Apply options to your entire catalog or select specific products—giving you flexibility in how customization is offered across ... - [Custom Css](https://help.pasilobus.com/en/articles/14133500-custom-css.md): While Product Options inherits your theme's styling automatically, custom CSS gives you pixel-perfect control. Match exact brand colors, adjust spacing, or create unique effects—all without editing... - [Product Collection](https://help.pasilobus.com/en/articles/14770938-product-collection.md): The Product Collection option type lets customers pick any product from a Shopify collection as a customization choice — without you having to maintain option values manually. The collection's prod... - [Orders Export](https://help.pasilobus.com/en/articles/15922537-orders-export.md): Every order that includes a product customization is collected in one place so you can see exactly what each customer asked for — and export it all to a spreadsheet. This is especially useful for p... - [Options Not Showing](https://help.pasilobus.com/en/articles/13481011-options-not-showing.md): If your product options aren't appearing on product pages, don't worry—it's usually a quick fix. Most issues come down to the app embed being disabled, the block not being added, or products not be... - [Pricing Issues](https://help.pasilobus.com/en/articles/13481012-pricing-issues.md): If option prices aren't displaying correctly or calculations seem wrong, there are several things to check. Most pricing issues relate to plan requirements, configuration, or how prices are attache... ## Social Proof - [Your Dashboard](https://help.pasilobus.com/en/articles/13280736-your-dashboard.md): Understand your dashboard and track your store's performance. - [Recently Viewed Products Widget](https://help.pasilobus.com/en/articles/13280737-recently-viewed-products-widget.md): Customize the Recently Viewed Products widget to match your store's design. - [Previously Viewed Badges](https://help.pasilobus.com/en/articles/13280738-previously-viewed-badges.md): Show a "Previously Viewed" badge on products customers have already seen. - [Product Analytics](https://help.pasilobus.com/en/articles/13280739-product-analytics.md): Track product views, clicks, and click rates in the Product Analytics page. - [How We Count Visitors](https://help.pasilobus.com/en/articles/13280740-how-we-count-visitors.md): Learn how the app counts unique visitors and how billing cycles work. - [Admin Extension](https://help.pasilobus.com/en/articles/13280744-admin-extension.md): View what products your customers have been browsing directly from Shopify admin. - [Custom CSS](https://help.pasilobus.com/en/articles/13280745-custom-css.md): Add custom CSS to fine-tune the appearance of the Recently Viewed widget and badges. - [Live Visitor Count](https://help.pasilobus.com/en/articles/14590752-live-visitor-count.md): The live visitor count badge shows customers how many people are viewing a product right now. Every number comes from actual visitors tracked by the app — no fake or random numbers. - [Cart Activity](https://help.pasilobus.com/en/articles/14590753-cart-activity.md): The cart activity badge shows customers how many people added a product to their cart recently. This creates urgency by showing real demand — every number comes from actual add-to-cart events on yo... - [Sales Count Badge](https://help.pasilobus.com/en/articles/14590754-sales-count-badge.md): The sales count badge shows how many units of a product were sold recently. It builds trust by showing real purchase data from your store's order history. - [Recent Purchase Popup](https://help.pasilobus.com/en/articles/14590755-recent-purchase-popup.md): The recent purchase popup shows a small notification when someone buys a product on your store. It displays the buyer's anonymized name, their city, the product they purchased, and how long ago. Al... - [Widget Not Showing](https://help.pasilobus.com/en/articles/13280747-widget-not-showing.md): Troubleshoot when social proof or recently viewed widgets aren't appearing on your store. - [Products Not Tracking](https://help.pasilobus.com/en/articles/13280748-products-not-tracking.md): Troubleshoot when products aren't being tracked or appearing in the widget. ## Sticky Cart - [Banner Messages](https://help.pasilobus.com/en/articles/12908282-banner-messages.md): Create compelling banner messages to engage your customers. ## Stock Control - [How Stock Control Works](https://help.pasilobus.com/en/articles/14041116-how-stock-control-works.md): Stock Control is a complete inventory platform for Shopify — inventory intelligence plus day-to-day operations. Know what to reorder, spot dead stock, and run counts, receiving, and transfers from ... - [First Time Setup](https://help.pasilobus.com/en/articles/14733723-first-time-setup.md): When you install Stock Control, the app immediately starts pulling your Shopify data so the dashboard is useful from day one. Nothing needs to be configured manually — the backfill runs in the back... - [Receiving](https://help.pasilobus.com/en/articles/14041118-receiving.md): Receiving is the fastest way to add inventory to your store. Use it when shipments arrive, when adding new products, or anytime you need to increase stock levels quickly. - [Inventory Counts](https://help.pasilobus.com/en/articles/14041119-inventory-counts.md): Inventory Counts help you verify physical stock against what Shopify expects. The app loads your current inventory levels, you scan what's actually on the shelves, and the comparison reveals any di... - [Transfers](https://help.pasilobus.com/en/articles/14041120-transfers.md): Transfers move inventory between your Shopify locations. Whether you're replenishing a retail store from a warehouse or balancing stock across locations, the app tracks items from source to destina... - [Purchase Orders](https://help.pasilobus.com/en/articles/14041122-purchase-orders.md): Purchase Orders help you track what you've ordered from suppliers and what's been received. Create orders, add line items, and seamlessly receive inventory when shipments arrive. - [Suppliers](https://help.pasilobus.com/en/articles/14041123-suppliers.md): Suppliers stores contact information for the vendors you order from. Link suppliers to purchase orders to track who provides what and maintain organized records. - [Barcode Scanning](https://help.pasilobus.com/en/articles/14041124-barcode-scanning.md): Barcode scanning is the heart of Stock Control. Use your device's camera or connect an external scanner for fast, accurate inventory management. - [Locations](https://help.pasilobus.com/en/articles/14041125-locations.md): Stock Control works with your Shopify locations so changes land exactly where they should. Pick the right location for each stock take or per-location inventory edit to keep stock accurate across e... - [Pos Extension](https://help.pasilobus.com/en/articles/14054646-pos-extension.md): Stock Control includes a native Shopify POS extension so you can run inventory counts, receive stock, and process transfers directly from the POS app — without switching to a separate screen or the... - [Inventory Page](https://help.pasilobus.com/en/articles/14733724-inventory-page.md): The Inventory page is the single source of truth for every tracked variant in your store. It's where you go when you want to see, filter, or change inventory without running a full count or receivi... - [Stock Health And Status](https://help.pasilobus.com/en/articles/14733725-stock-health-and-status.md): Stock Control bucket-classifies every tracked variant into one of five status categories. Understanding how each bucket is calculated helps you act on the right signal at the right time — without s... - [Forecasting](https://help.pasilobus.com/en/articles/14733726-forecasting.md): Stock Control's forecasting decides when a variant becomes Reorder Now. Out of the box it uses a simple 7-day threshold, but you can switch to Advanced mode for per-variant and per-supplier accurac... - [Reorder Workflow](https://help.pasilobus.com/en/articles/14733727-reorder-workflow.md): The Reorder Now bucket is the core signal Stock Control gives you each day: which variants will run out before a new delivery can arrive. This article walks through turning that signal into actual ... - [Adjustments](https://help.pasilobus.com/en/articles/14733728-adjustments.md): Adjustments let you record ad-hoc stock changes with a reason code — damage, shrinkage, found inventory, data correction — without running a full count. Every adjustment is logged with who made it,... - [Weekly Digest](https://help.pasilobus.com/en/articles/14733731-weekly-digest.md): Stock Control sends a weekly inventory digest email on Monday mornings summarising the state of your inventory. It's designed to be the one email you need to read before planning your week. - [Scanning Issues](https://help.pasilobus.com/en/articles/14041127-scanning-issues.md): If barcodes aren't scanning or products aren't being found, here's how to diagnose and fix the problem. - [Inventory Sync](https://help.pasilobus.com/en/articles/14041128-inventory-sync.md): When inventory changes don't appear in Shopify after committing a stock take, here's how to diagnose and resolve the issue. - [Dashboard Numbers Look Wrong](https://help.pasilobus.com/en/articles/14733732-dashboard-numbers-look-wrong.md): If the dashboard KPIs or Stock Health breakdown look off — too high, too low, or mostly zero — the cause is usually one of four things. Work through them in order. ## Store Locator - [Adding Locations](https://help.pasilobus.com/en/articles/13449729-adding-locations.md): Add store locations with address, contact info, business hours, and more. Each location is automatically placed on your map. - [Importing Locations](https://help.pasilobus.com/en/articles/13449730-importing-locations.md): Import multiple locations at once using a CSV file. This is the fastest way to add locations if you have them in a spreadsheet or exported from another system. - [Map Providers](https://help.pasilobus.com/en/articles/13449731-map-providers.md): Choose your preferred map provider and set up your API key. Store Locator supports OpenStreetMap, Google Maps, and Mapbox. - [Languages & Translations](https://help.pasilobus.com/en/articles/13449733-languages-translations.md): Translate the store locator into any language. Customize button labels, placeholder text, and messages for your customers. - [Location Details](https://help.pasilobus.com/en/articles/13449735-location-details.md): Each location can include contact info, business hours, social media links, images, and custom fields to help customers find your stores. - [Search & Display Settings](https://help.pasilobus.com/en/articles/13449737-search-display-settings.md): Configure how customers find locations, including search radius, geolocation, map clustering, and distance units. - [Map Not Showing](https://help.pasilobus.com/en/articles/13449739-map-not-showing.md): If the store locator map isn't displaying, follow these steps to identify and fix the issue. - [Locations Not Appearing](https://help.pasilobus.com/en/articles/13449740-locations-not-appearing.md): If your locations aren't showing on the map or in search results, check these common causes. - [Import Errors](https://help.pasilobus.com/en/articles/13449742-import-errors.md): Having trouble importing locations from a CSV file? Here are solutions to common import problems. ## Turbo - [Browser Support](https://help.pasilobus.com/en/articles/13303435-browser-support.md): Turbo works across all major browsers, ensuring every visitor gets a faster experience. - [Smart Loading](https://help.pasilobus.com/en/articles/13303436-smart-loading.md): Turbo is designed to speed up your store without negatively impacting your visitors' devices or data plans. - [Not Working](https://help.pasilobus.com/en/articles/13303437-not-working.md): If Turbo doesn't seem to be speeding up your store, follow these steps to diagnose and fix the issue. - [Performance](https://help.pasilobus.com/en/articles/13303438-performance.md): Understanding how Turbo affects your store's performance. - [Common Questions](https://help.pasilobus.com/en/articles/13303440-common-questions.md): Answers to frequently asked questions about Turbo. - [Under The Hood](https://help.pasilobus.com/en/articles/13303442-under-the-hood.md): This article explains how Turbo works under the hood for developers and technically-minded users. - [Excluding Links](https://help.pasilobus.com/en/articles/13303443-excluding-links.md): Sometimes you may want to prevent Turbo from prefetching certain links. This article explains how to exclude specific links from prefetching. ## Wishlist Pro - [How Wishlist Works](https://help.pasilobus.com/en/articles/13335005-how-wishlist-works.md): Wishlist adds several touchpoints throughout your store that work together to let customers save products, access their saved items, and ultimately make purchases. Understanding how these component... - [Installation](https://help.pasilobus.com/en/articles/16589885-installation.md): Get started with Wishlist by installing it from the Shopify App Store and completing the initial setup. - [Product Page Button](https://help.pasilobus.com/en/articles/13335007-product-page-button.md): Configure how the wishlist button appears and behaves on your product pages. - [Gift Registries](https://help.pasilobus.com/en/articles/16613534-gift-registries.md): Let customers create shareable registries for weddings, birthdays and baby showers - [Customer Notifications](https://help.pasilobus.com/en/articles/16613535-customer-notifications.md): Wishlist emails your customers when something changes about an item they saved — it comes back in stock, drops in price, runs low, or has been sitting in their list for a while. These are the email... - [Exporting Wishlists](https://help.pasilobus.com/en/articles/16613536-exporting-wishlists.md): Wishlist data is most useful outside the app — in a spreadsheet you sort by demand, an email tool you segment with, or the system you plan restocks in. The export gives you every saved product with... - [Collection Page Icons](https://help.pasilobus.com/en/articles/13335008-collection-page-icons.md): Add wishlist icons to your collection pages so customers can save products while browsing. - [Quick Access Icon](https://help.pasilobus.com/en/articles/13335009-quick-access-icon.md): The quick access icon gives customers a persistent way to access their wishlist from anywhere on your store. - [Wishlist Page](https://help.pasilobus.com/en/articles/13335010-wishlist-page.md): The wishlist page is where customers view and manage all their saved items. - [Confirmation Messages](https://help.pasilobus.com/en/articles/13335014-confirmation-messages.md): Configure what customers see when they add items to their wishlist. - [Multiple Lists](https://help.pasilobus.com/en/articles/13335016-multiple-lists.md): Allow customers to organize their saved items into multiple wishlists. - [Guest Wishlists](https://help.pasilobus.com/en/articles/13335017-guest-wishlists.md): Allow visitors to create wishlists without creating an account. - [Sharing](https://help.pasilobus.com/en/articles/13335018-sharing.md): Let customers share their wishlists with friends and family. - [B2b Features](https://help.pasilobus.com/en/articles/13335019-b2b-features.md): Advanced features for wholesale and business-to-business stores. - [Customer Account Extension](https://help.pasilobus.com/en/articles/14590757-customer-account-extension.md): Add wishlist to the new customer accounts - [Reports](https://help.pasilobus.com/en/articles/16147884-reports.md): Track wishlist performance and understand customer behavior with detailed reports. - [Translations](https://help.pasilobus.com/en/articles/16589890-translations.md): Customize text and translate Wishlist into different languages. - [Google Analytics](https://help.pasilobus.com/en/articles/13335023-google-analytics.md): Track wishlist events in Google Analytics to understand customer behavior. - [Shopify Flow](https://help.pasilobus.com/en/articles/16147885-shopify-flow.md): Shopify Flow is Shopify's own automation tool. Wishlist sends an event to it whenever a shopper creates a list, so your store can react automatically — tag the customer, add them to a segment, post... - [Shopify Sidekick](https://help.pasilobus.com/en/articles/16147886-shopify-sidekick.md): Sidekick is the assistant built into your Shopify admin. Wishlist connects to it, so you can ask questions about the app in your own words and get an answer drawn from these help articles — without... - [Theme Integration](https://help.pasilobus.com/en/articles/14133501-theme-integration.md): How Wishlist integrates with your Shopify theme. - [Items Not Saving](https://help.pasilobus.com/en/articles/13335026-items-not-saving.md): Troubleshoot issues when wishlist items aren't being saved properly. - [Styling Issues](https://help.pasilobus.com/en/articles/14133503-styling-issues.md): Troubleshoot appearance problems with wishlist buttons and elements. - [Button Not Showing](https://help.pasilobus.com/en/articles/14120057-button-not-showing.md): Troubleshoot issues when the wishlist button doesn't appear on your store. ## YouTube Video Gallery - [Video Sources](https://help.pasilobus.com/en/articles/13605922-video-sources.md): Connect YouTube channels and playlists - [Creating Galleries](https://help.pasilobus.com/en/articles/13605923-creating-galleries.md): Create video galleries for your store - [Auto Sync](https://help.pasilobus.com/en/articles/13605924-auto-sync.md): Configure automatic video syncing per gallery - [Display Settings](https://help.pasilobus.com/en/articles/13605925-display-settings.md): Customize how video galleries look on your store - [Videos Not Displaying](https://help.pasilobus.com/en/articles/13605927-videos-not-displaying.md): Fix invisible video galleries on your store - [Connection Issues](https://help.pasilobus.com/en/articles/13605929-connection-issues.md): Fix YouTube connection problems - [Sync Issues](https://help.pasilobus.com/en/articles/13605930-sync-issues.md): Fix video syncing problems - [Video Limits](https://help.pasilobus.com/en/articles/14057155-video-limits.md): Video storage limits by plan ## Pasilobus Platform - [What is Pasilobus? Understanding Our Platform](https://help.pasilobus.com/en/articles/12703721-what-is-pasilobus-understanding-our-platform.md): Welcome to Pasilobus! 🚀 Let's clear up any confusion about who we are and what makes us different from everything else out there. - [How Pasilobus Works: From Apps to Support](https://help.pasilobus.com/en/articles/12703972-how-pasilobus-works-from-apps-to-support.md): Now that you know what Pasilobus is, let's dive into how everything actually works - from getting started to daily operations. - [Understanding Private Apps vs Public Apps](https://help.pasilobus.com/en/articles/12704132-understanding-private-apps-vs-public-apps.md): Pasilobus builds both public apps \(available in the Shopify App Store\) and private apps \(exclusive to our merchants\). Let's clear up what each means for your business. - [Understanding Your Bill: Apps vs Store Care Plans](https://help.pasilobus.com/en/articles/12704063-understanding-your-bill-apps-vs-store-care-plans.md): Let's break down your Pasilobus billing so you know exactly what you're paying for and when. - [Power Audit: Optimizing Your Existing Store](https://help.pasilobus.com/en/articles/12704081-power-audit-optimizing-your-existing-store.md): Your store is running, but is it running at its best? Power Audit is our comprehensive optimization service that finds and fixes what's holding you back. - [Platform Migration: Moving to Shopify](https://help.pasilobus.com/en/articles/12704106-platform-migration-moving-to-shopify.md): Making the switch to Shopify? Platform Migration ensures you move everything smoothly without losing customers, SEO rankings, or sales momentum. - [Launch Package: Starting Fresh](https://help.pasilobus.com/en/articles/12704121-launch-package-starting-fresh.md): Starting a new ecommerce business? Launch Package gives you a professional Shopify store built right from day one, with all the technology and optimizations you need to succeed. - [What is PAI?](https://help.pasilobus.com/en/articles/12704635-what-is-pai.md): PAI \(Pasilobus AI\) is your intelligent assistant integrated across our apps and platform. It learns from your store's patterns and helps automate tasks, generate content, and provide insights - [How to Access PAI](https://help.pasilobus.com/en/articles/12737420-how-to-access-pai.md): PAI is available wherever you work - in your apps, dashboard, email, or through support. Access it the way that's most convenient for you. - [How to uninstall an app?](https://help.pasilobus.com/en/articles/14314450-how-to-uninstall-an-app.md) - [Requesting Custom Features](https://help.pasilobus.com/en/articles/12704211-requesting-custom-features.md): Need something that doesn't exist yet? Here's how to request custom features for Pasilobus apps - whether for our public apps or as private app development. - [Transitioning Away from Pasilobus](https://help.pasilobus.com/en/articles/12704241-transitioning-away-from-pasilobus.md): Sometimes merchants need to part ways. Here's what you need to know about transitioning away from Pasilobus. - [Alert Requests](https://help.pasilobus.com/en/articles/14044283-alert-requests.md): Alert Requests is your list of every customer who has signed up to be notified when a product comes back in stock. It's the central record of customer interest across your store. - [Notification Deliveries](https://help.pasilobus.com/en/articles/14044284-notification-deliveries.md): The Deliveries section shows you exactly what happened after a back-in-stock email was sent — whether it reached the customer, whether they opened it, and whether they clicked through to buy. ## Order Limits - [Product Quantity Rules](https://help.pasilobus.com/en/articles/14450098-product-quantity-rules.md): Product quantity rules let you control exactly how many units a customer can buy. You can set a minimum \(they must buy at least X\), a maximum \(they can buy at most X\), or a step increment \(they buy... - [Preset Quantities](https://help.pasilobus.com/en/articles/14450100-preset-quantities.md): Preset quantities replace the standard +/- quantity input with a dropdown of fixed options. Instead of letting customers type any number, they choose from a predefined list like 500, 1000, 2500, or... - [Cart Limits](https://help.pasilobus.com/en/articles/14450101-cart-limits.md): Cart and order limits control the overall cart rather than individual products. You can require a minimum or maximum number of items, a minimum or maximum order value, or weight-based limits before... - [Collection Limits](https://help.pasilobus.com/en/articles/14450102-collection-limits.md): Collection limits let you cap how many items a customer can buy from a specific collection in a single order. This is useful when you want to restrict purchases across a group of products rather th... - [Customer Tag Rules](https://help.pasilobus.com/en/articles/14450104-customer-tag-rules.md): Customer-specific rules let you apply different quantity limits based on customer tags. This means wholesale customers, VIPs, and retail shoppers can each have their own buying limits on the same p... - [Inventory Aware Limits](https://help.pasilobus.com/en/articles/14450108-inventory-aware-limits.md): Inventory-aware limits automatically adjust your maximum quantity based on available stock. This prevents customers from ordering more than you can fulfill, even when you have step increments that ... - [Theme Notice Block](https://help.pasilobus.com/en/articles/14450109-theme-notice-block.md): The Quantity Notice block lets you display limit information directly on your product pages. It shows customers the active rules for a product -- like "Buy in multiples of 6" or "Maximum 10 per ord... - [Rules Not Working](https://help.pasilobus.com/en/articles/14450110-rules-not-working.md): If your quantity rules are not being enforced on the storefront, work through these checks in order. Most issues are resolved by the first two steps. - [Checkout Errors](https://help.pasilobus.com/en/articles/14450111-checkout-errors.md): Checkout validation is the final safety net that prevents orders from going through when quantity limits are not met. Even if a customer bypasses the storefront controls, Shopify blocks the order a... ## Multi Ship - [Plans & Pricing](https://help.pasilobus.com/en/articles/16766469-plans-pricing.md): Multi Ship charges per destination: every extra address an order ships to counts as one destination. Paid plans include a monthly allowance of destinations and lower the price of each destination b... - [Shipping Settings](https://help.pasilobus.com/en/articles/14450198-shipping-settings.md): Multi Ship calculates shipping rates separately for each address in a split order. You can configure how shipping costs are presented to customers and set up free shipping rules. - [Checkout Display](https://help.pasilobus.com/en/articles/14450199-checkout-display.md): When a customer splits their cart across multiple addresses, Multi Ship needs to present those items at Shopify's checkout. The checkout display mode controls how split shipments appear on the chec... - [Gift Notes And Delivery](https://help.pasilobus.com/en/articles/14450200-gift-notes-and-delivery.md): Multi Ship lets customers add personal messages and delivery preferences to each shipment in a split order. This is especially useful for gift purchases where different items go to different recipi... - [Order Management](https://help.pasilobus.com/en/articles/14450202-order-management.md): The Multi Ship dashboard gives you a central place to view and manage all split shipping orders. You can track each shipment's status from creation through fulfillment. - [Display Mode](https://help.pasilobus.com/en/articles/14450203-display-mode.md): Multi Ship appears on your cart page in one of two display modes. The display mode controls how customers activate the split shipping flow. - [Accent Color](https://help.pasilobus.com/en/articles/14450204-accent-color.md): Multi Ship uses an accent color for interactive elements in the split shipping modal. You can customize this color to match your store's branding so the experience feels seamless. - [Subscriptions](https://help.pasilobus.com/en/articles/15958428-subscriptions.md): Multi Ship can split subscription orders across multiple addresses — for example, sending the same recurring box to yourself and to a family member. This works together with the \*\*Pasilobus Subscri... - [CSV Address Import](https://help.pasilobus.com/en/articles/16766472-csv-address-import.md): Typing dozens of addresses by hand is the slowest part of a large multi-address order. Both your customers and you can skip it by importing addresses from a spreadsheet saved as a CSV file. - [Taxes & Bookkeeping](https://help.pasilobus.com/en/articles/16766473-taxes-bookkeeping.md): Splitting an order creates new orders in Shopify, and that raises two fair questions: is tax handled correctly, and do the new orders distort your revenue reports? The short answers are yes and onl... - [Checkbox Not Showing](https://help.pasilobus.com/en/articles/14450205-checkbox-not-showing.md): If the split shipping checkbox \(or button\) is not appearing on your cart page, there are a few common causes to check. - [Orders Not Splitting](https://help.pasilobus.com/en/articles/14450206-orders-not-splitting.md): If customers complete checkout through the split shipping flow but the order is not being split into separate shipments, check the following. - [Shipping Rates Not Loading](https://help.pasilobus.com/en/articles/14450207-shipping-rates-not-loading.md): If shipping rates are not loading during the split shipping flow, the issue is usually related to your Shopify shipping configuration or the address entered by the customer. ## Subscriptions - [Installing and setting up](https://help.pasilobus.com/en/articles/15314750-installing-and-setting-up.md): Add the app to your store and show subscription options on your product pages. - [How subscriptions work](https://help.pasilobus.com/en/articles/15314751-how-subscriptions-work.md): Purchase options and subscription contracts explained in plain terms. - [Choosing a template](https://help.pasilobus.com/en/articles/15314752-choosing-a-template.md): The ready-made subscription models and when to use each. - [Subscribe & Save](https://help.pasilobus.com/en/articles/15314753-subscribe-save.md): Recurring deliveries with an ongoing discount — the classic subscription. - [Subscription Only](https://help.pasilobus.com/en/articles/15314754-subscription-only.md): Offer a product only as a subscription by hiding one-time purchase. - [Prepaid subscriptions](https://help.pasilobus.com/en/articles/15314755-prepaid-subscriptions.md): Charge once up front for several deliveries. - [Commit & Save](https://help.pasilobus.com/en/articles/15314756-commit-save.md): A bigger discount in exchange for a minimum commitment. - [Discounts on subscriptions](https://help.pasilobus.com/en/articles/15314757-discounts-on-subscriptions.md): Add an ongoing discount, or run a plain full-price subscription. - [Charging a different price for the first orders](https://help.pasilobus.com/en/articles/15314758-charging-a-different-price-for-the-first-orders.md): Intro offers — a bigger discount \(or full price\) on the first orders, then your standing price. - [Create a purchase option](https://help.pasilobus.com/en/articles/15314759-create-a-purchase-option.md): Set up a subscription offer and apply it to products. - [Delivery frequency options](https://help.pasilobus.com/en/articles/15314760-delivery-frequency-options.md): Give customers a choice of how often they receive orders. - [Billing on a different schedule](https://help.pasilobus.com/en/articles/15314762-billing-on-a-different-schedule.md): Charge at a different cadence than you deliver — the basis of prepaid plans. - [Subscription terms and lead time](https://help.pasilobus.com/en/articles/15314764-subscription-terms-and-lead-time.md): Commitment length, what customers can self-manage, and shipping lead time. - [Product swaps and build-a-box](https://help.pasilobus.com/en/articles/15322794-product-swaps-and-build-a-box.md): Let customers swap products, customize a single order, or build their own box. - [The storefront subscription widget](https://help.pasilobus.com/en/articles/15314765-the-storefront-subscription-widget.md): How the subscribe option appears on your product pages. - [Managing a subscription \(customer portal\)](https://help.pasilobus.com/en/articles/15314767-managing-a-subscription-customer-portal.md): How customers pause, skip, swap, reschedule, and update payment. - [How billing and renewals work](https://help.pasilobus.com/en/articles/15314768-how-billing-and-renewals-work.md): When customers are charged and how the next order is scheduled. - [Failed payments and retries](https://help.pasilobus.com/en/articles/15314769-failed-payments-and-retries.md): What happens when a renewal charge fails. - [Email notifications](https://help.pasilobus.com/en/articles/15314770-email-notifications.md): The emails subscribers receive and how to edit them. - [Manage subscriptions from your admin](https://help.pasilobus.com/en/articles/15314771-manage-subscriptions-from-your-admin.md): Find a subscription and pause, cancel, swap, or bill it now. - [Common issues](https://help.pasilobus.com/en/articles/15314772-common-issues.md): The subscribe option isn't showing, a discount looks wrong, or a renewal didn't run. ## Image Gallery - [How Image Gallery Works](https://help.pasilobus.com/en/articles/16302839-how-image-gallery-works.md): Image Gallery is built around three pieces that work together: galleries, your image library, and the theme block. Once you understand how they fit, adding new galleries to your storefront takes a ... - [Creating A Gallery](https://help.pasilobus.com/en/articles/16302840-creating-a-gallery.md): A gallery is the unit you install on a page — it groups a set of images, a layout, and a unique Gallery ID together so the theme block knows what to render. Everything about it lives on one page in... - [Shoppable Hotspots](https://help.pasilobus.com/en/articles/16594334-shoppable-hotspots.md): A hotspot is a point you place on a gallery image that links to a product. Shoppers see a small marker on the image, tap it, and get a card with the product's photo, name and price that takes them ... - [Uploading Images](https://help.pasilobus.com/en/articles/16302841-uploading-images.md): Uploading images is the fastest path from "I have photos" to "they're live on my store." Every gallery page takes drag-and-drop or file picker selections, and processes them in the background so yo... - [Image Library](https://help.pasilobus.com/en/articles/16302842-image-library.md): The image library is your shared pool of every image you've uploaded to the app. Instead of re-uploading the same product photo for every gallery, you upload it once and add it to as many galleries... - [Layouts](https://help.pasilobus.com/en/articles/16302843-layouts.md): Layout choice is what gives a gallery its personality. The same set of images can feel like a clean product grid, an editorial lookbook, a Pinterest-style mosaic, or a swipeable strip depending on ... - [Lightbox And Captions](https://help.pasilobus.com/en/articles/16302844-lightbox-and-captions.md): The lightbox lets visitors click any image in your gallery to view it full-size on a dimmed overlay, then page through the rest of the gallery with previous and next arrows. Captions display each i... - [Customizing The Block](https://help.pasilobus.com/en/articles/16302845-customizing-the-block.md): A gallery brings its own layout, images per row, and image order with it — those live in the app. The theme block adds the settings that depend on where the gallery sits in your design: spacing, ca... - [Installing On A Page](https://help.pasilobus.com/en/articles/16302846-installing-on-a-page.md): Installing a gallery on a page is a two-step flow: copy the Gallery ID from the app, then open the theme editor where the Image Gallery block is ready to drop in. The whole thing usually takes unde... - [Deleting Galleries And Images](https://help.pasilobus.com/en/articles/16302847-deleting-galleries-and-images.md): Cleaning up galleries and images is straightforward, but because images are shared across galleries, it's worth understanding what stays and what goes. The app is conservative by default: deleting ... - [Sidekick](https://help.pasilobus.com/en/articles/16302848-sidekick.md): Sidekick is Shopify's built-in assistant, available from anywhere in your admin. Image Gallery connects to it, so you can ask how something in the app works, or ask about the galleries you've alrea... - [Theme Block Reference](https://help.pasilobus.com/en/articles/16302850-theme-block-reference.md): Image Gallery ships as a single theme app block. It's installed automatically when the app is added to a store but doesn't render anywhere until you add the block to a section through the theme edi... - [Block Not Showing](https://help.pasilobus.com/en/articles/16302851-block-not-showing.md): If you've added the Image Gallery block to a page but nothing appears on your storefront, the cause is almost always one of a handful of small mistakes. The block is designed to fail quietly on the... - [Images Not Loading](https://help.pasilobus.com/en/articles/16302852-images-not-loading.md): If your gallery is rendering but the images themselves appear broken, slow, or missing, the issue is usually one of three things: a temporary processing delay, a browser cache, or a storage limit. ... - [Layout Looks Wrong](https://help.pasilobus.com/en/articles/16302853-layout-looks-wrong.md): If your gallery looks different from what you expected — wrong layout, fewer images per row, odd heights — the cause is usually a setting sitting somewhere you didn't look, or a quirk of how a spec... ## Back in Stock Alerts - [How It Works](https://help.pasilobus.com/en/articles/14450197-how-it-works.md): Restock Alerts handles the full process of collecting customer interest and sending restock emails — so you don't have to do it manually. - [Campaigns](https://help.pasilobus.com/en/articles/16748200-campaigns.md): Campaigns are how Restock Alerts organizes demand. Every customer who signs up for a restock alert on the same product variant joins that variant's campaign, so instead of a flat list of individual... - [Alert Offers](https://help.pasilobus.com/en/articles/14044285-alert-offers.md): Alert Offers let you include a discount code in your back-in-stock emails. When a product restocks and a customer gets notified, they'll also see an exclusive offer — giving them a strong reason to... - [Notifications Not Sending](https://help.pasilobus.com/en/articles/14044288-notifications-not-sending.md): If customers are signing up but not receiving their restock emails, here's how to investigate and fix the issue.