Signing in to your Pasilobus account
Sign in with a code we email you, no password, and find your stores, apps and requests
On this page
Your Pasilobus account at cloud.pasilobus.com is where you see your stores, the Pasilobus apps on them, Store Care, your Store Check results and the requests you've sent our team. There's no password to remember: you sign in with a code we email you.
Sign in with an email code
- Go to cloud.pasilobus.com/users/sign_in
- Enter your email address and click Continue with email
- Check your email for a message with a 6-digit code
- Enter the code and click Sign in
The same email also has a Sign in button. It works on any device: open the email on your phone, tap the button, then tap Sign in once more on the page that opens.
New here? The same steps create your account. There's no separate sign-up.
If the code doesn't work
- It expired - a code lasts 15 minutes and works once. Click Resend code for a new one (you can ask again after 30 seconds)
- Too many tries - after 5 wrong codes, that code stops working. Ask for a new one
- You asked twice - only the newest code works. Use the code from the latest email
- No email - check your spam folder, and that the address is spelled right. Use a different email takes you back to the first step
Two-factor authentication
If you turned on two-factor authentication, Pasilobus asks for the code from your authenticator app after your email code. Enter it and click Verify.
Several accounts
If your email belongs to more than one Pasilobus account (for example your own store and a client's), Pasilobus asks which one to open. You can make one your default so it opens straight away, and switch accounts later from the menu.
What's in your account
- Home - your stores at a glance, with anything that needs you
- Stores - each Shopify store on the account. A store appears here once a Pasilobus app is installed on it
- Store checks - your Store Check results and weekly monitoring (see Store Check)
- Apps - the Pasilobus apps on your stores, and the rest of our apps
- Store Care - your plan, your requests and what our team did on your store (see Store Care updates)
- Support - send our team a request and follow the conversation (see Contacting the Pasilobus team)
- Team and Settings - who else can use the account, and your own preferences