# Signing in to your Pasilobus account

> Sign in with a code we email you, no password, and find your stores, apps and requests

Source: https://help.pasilobus.com/account/sign-in
Part of: Pasilobus account (https://help.pasilobus.com/account)
Section: Your account
Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat)

Your Pasilobus account at [cloud.pasilobus.com](https://cloud.pasilobus.com) is where you see your stores, the Pasilobus apps on them, Store Care, your Store Check results and the requests you've sent our team. There's no password to remember: you sign in with a code we email you.

## Sign in with an email code

1. Go to [cloud.pasilobus.com/users/sign_in](https://cloud.pasilobus.com/users/sign_in)
2. Enter your email address and click **Continue with email**
3. Check your email for a message with a 6-digit code
4. Enter the code and click **Sign in**

The same email also has a **Sign in** button. It works on any device: open the email on your phone, tap the button, then tap **Sign in** once more on the page that opens.

New here? The same steps create your account. There's no separate sign-up.

## If the code doesn't work

- **It expired** - a code lasts 15 minutes and works once. Click **Resend code** for a new one (you can ask again after 30 seconds)
- **Too many tries** - after 5 wrong codes, that code stops working. Ask for a new one
- **You asked twice** - only the newest code works. Use the code from the latest email
- **No email** - check your spam folder, and that the address is spelled right. **Use a different email** takes you back to the first step

## Two-factor authentication

If you turned on two-factor authentication, Pasilobus asks for the code from your authenticator app after your email code. Enter it and click **Verify**.

## Several accounts

If your email belongs to more than one Pasilobus account (for example your own store and a client's), Pasilobus asks which one to open. You can make one your default so it opens straight away, and switch accounts later from the menu.

## What's in your account

- **Home** - your stores at a glance, with anything that needs you
- **Stores** - each Shopify store on the account. A store appears here once a Pasilobus app is installed on it
- **Store checks** - your Store Check results and weekly monitoring (see [Store Check](https://help.pasilobus.com/account/store-check))
- **Apps** - the Pasilobus apps on your stores, and the rest of our apps
- **Store Care** - your plan, your requests and what our team did on your store (see [Store Care updates](https://help.pasilobus.com/account/store-care-updates))
- **Support** - send our team a request and follow the conversation (see [Contacting the Pasilobus team](https://help.pasilobus.com/account/contact-support))
- **Team** and **Settings** - who else can use the account, and your own preferences