Managing your Store Care plan
Change, cancel or resume your plan yourself, and what stays after it ends
On this page
You can change, cancel and resume your Store Care plan yourself, from your Pasilobus account. Only an admin of your account can make changes; everyone else can see the plan.
Open Manage plan
Open Store Care, click More at the top of the page, then Manage plan. You see the three plans side by side, with yours marked Your plan and the date it renews. If you have more than one store on Store Care, choose the store first.
Changing plan
- Moving up - click Switch now. Your new plan starts straight away; the new price applies from your next billing date
- Moving down - click Switch with the date: the smaller plan starts on your next billing date, and you keep your current plan until then. If you moved up during this billing period, a move down starts one period later. Changed your mind? Click Keep with your current plan's name before the date
Plans bought at checkout are changed on your Store Care subscription, through Shopify. If you pay another way, we update your invoice.
Cancelling
Click Cancel Store Care under the plans. A confirm step tells you when Store Care ends (your next billing date) and that your open issues are finished first. Click Cancel Store Care to confirm. Nothing more is charged.
Until that date, Store Care carries on as before, and Manage plan shows when it ends.
Resuming
Changed your mind before the end date? Open Manage plan and click Resume Store Care. Your plan continues as if you'd never cancelled, and billing carries on as before.
After your plan ends
Store Care shows the plans page again, with links underneath to what stays yours, read-only:
- Your care log - every change we made, each with its details
- Past issues - everything you reported and how it ended
- Meeting notes - the notes from your Growth calls
To come back, click Learn about Store Care and choose a plan.