# Managing your Store Care plan

> Change, cancel or resume your plan yourself, and what stays after it ends

Source: https://help.pasilobus.com/account/store-care-manage-plan
Part of: Pasilobus account (https://help.pasilobus.com/account)
Section: Store Care
Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat)

You can change, cancel and resume your Store Care plan yourself, from your Pasilobus account. Only an admin of your account can make changes; everyone else can see the plan.

## Open Manage plan

Open **Store Care**, click **More** at the top of the page, then **Manage plan**. You see the three plans side by side, with yours marked **Your plan** and the date it renews. If you have more than one store on Store Care, choose the store first.

## Changing plan

- **Moving up** - click **Switch now**. Your new plan starts straight away; the new price applies from your next billing date
- **Moving down** - click **Switch** with the date: the smaller plan starts on your next billing date, and you keep your current plan until then. If you moved up during this billing period, a move down starts one period later. Changed your mind? Click **Keep** with your current plan's name before the date

Plans bought at checkout are changed on your Store Care subscription, through Shopify. If you pay another way, we update your invoice.

## Cancelling

Click **Cancel Store Care** under the plans. A confirm step tells you when Store Care ends (your next billing date) and that your open issues are finished first. Click **Cancel Store Care** to confirm. Nothing more is charged.

Until that date, Store Care carries on as before, and **Manage plan** shows when it ends.

## Resuming

Changed your mind before the end date? Open **Manage plan** and click **Resume Store Care**. Your plan continues as if you'd never cancelled, and billing carries on as before.

## After your plan ends

**Store Care** shows the plans page again, with links underneath to what stays yours, read-only:

- **Your care log** - every change we made, each with its details
- **Past issues** - everything you reported and how it ended
- **Meeting notes** - the notes from your Growth calls

To come back, click **Learn about Store Care** and choose a plan.