Skip to content
Help Center Pasilobus Help Center home

Importing reviews from another app

Bring existing reviews from Judge.me, Loox, or any source via CSV

Switching from another review app? You don't have to start from zero. The app accepts a CSV import of existing reviews — Judge.me, Loox, Yotpo, Stamped, or any other source you can export from. Imported reviews are auto-approved and published immediately.

Where to import

In the app, go to the Reviews page and click Import. You'll be prompted to upload a CSV file.

CSV format

The CSV must have a header row. These columns are required:

  • product_id — the Shopify product ID the review is for
  • rating — integer 1 through 5
  • author — reviewer name (a "name" column also works)
  • email — reviewer email (used for verified purchase matching)
  • body — the review text (a "review" column also works)

Optional columns:

  • title — review title
  • date — submission date (any standard format; defaults to today if missing)

Extra columns are ignored, so you can keep them in your source export.

Getting your product IDs

Shopify product IDs are the long numeric ID, not the handle. To get them:

  • In Shopify Admin, open a product
  • Look at the URL — the ID is the long number (for example, /admin/products/7654321098765)

If your source export uses product handles instead of IDs, you'll need to map them. The easiest way is to export your Shopify products list, look up each handle, and add the matching ID to your review CSV before uploading.

What happens after upload

The import runs in the background:

  • Each row becomes a review on the matching product
  • All imported reviews are marked approved and published (visible on the storefront immediately)
  • The source is marked as import so you can identify them later in admin filters
  • Average ratings on each product are recalculated and synced to Shopify metafields

The Reviews page refreshes when the import completes. Larger imports (1000+ rows) may take a couple of minutes.

Re-running an import safely

If you re-upload the same CSV, duplicate detection prevents the same review (same product + same email) from being added twice. So it's safe to re-run after fixing a column.