Monthly usage limit

Every plan's per-destination charges have a monthly usage limit: the most Multi Ship can bill for destinations in one 30-day billing cycle. It keeps charges from running away unexpectedly, and you can raise it whenever your volume grows. Raising it changes only that maximum: you're still billed per destination you ship to.

Before you reach the limit

When this cycle's destination charges reach 80% of your limit, the Multi Ship dashboard shows a warning and the store owner gets one email ("You've used $80.00 of your $100.00 monthly usage limit"). Nothing changes yet: orders keep splitting as usual.

When you reach the limit

Once the next destination would go over the limit, Multi Ship asks Shopify for a higher one (usually twice your current limit, or more if this cycle's volume needs it) and shows Approve new limit on the dashboard, the Orders page and the split editor. The store owner also gets an email.

• Approve new limit opens Shopify's approval page. Approve it there and you're done.
• For the next 48 hours orders keep splitting normally while you decide. The destinations shipped in that time are billed once you approve the new limit.

If the new limit isn't approved in 48 hours

New splits pause until you approve:

• Paid multi-address checkout orders are held, not lost. They show Needs attention in Multi Ship, and each one's history says it's waiting for the new limit.
• Manual splits and the order builder show a message asking you to approve the new limit first.
• The store owner gets an email: "Approve the new limit to resume splitting".

As soon as you approve, Multi Ship splits every held order and bills the destinations that were waiting, all within the same billing cycle.

A new billing cycle

The limit applies per 30-day billing cycle. A higher limit you approved stays on your subscription until you change plans, when the new plan starts from its own limit. You can see your plan's limits on the Plans page; see Plans & Pricing.