Shipping Rates Not Loading

If shipping rates are not loading during the split shipping flow, the issue is usually related to your Shopify shipping configuration or the address entered by the customer.

Shipping zones not configured

Multi Ship fetches rates from your existing Shopify shipping zones. If a customer's address falls outside any of your defined shipping zones, no rates will be available. Go to Settings > Shipping and delivery in your Shopify admin and make sure your shipping zones cover all regions you want to ship to.

Invalid address

Shipping rates cannot be calculated for incomplete or invalid addresses. Make sure the customer has entered a full address including city, state, province or prefecture where the country has them, postal code, and country. If the address is missing required fields, the rate lookup will fail.

A shipping rule is hiding or blocking the destination

If you use shipping rules (Growth and above), check Settings > Shipping rates. A hiding rule removes matching rates from split shipments, and a blocking rule stops customers from shipping to matching addresses, showing them a message instead of rates. If a rule is too broad, narrow it or remove it.

Shipping profiles

If you use multiple shipping profiles in Shopify, make sure the products in the split shipment are assigned to a profile that covers the destination address. Products without a matching shipping profile will not return rates.

Rate limits

If many customers are using split shipping simultaneously, rate lookups may occasionally be delayed. This is rare but can happen during flash sales or peak traffic. Rates should load after a brief wait.

Third-party rate apps

If you use a third-party app for calculated shipping rates (like real-time carrier rates), make sure that app is working correctly. Multi Ship relies on whatever rates Shopify returns, so issues with rate providers will affect the split shipping flow as well.

Test with a simple address

To isolate the problem, try a split shipment with a well-known domestic address. If rates load for that address but not others, the issue is likely with the specific address or shipping zone coverage.