Shipping Settings

Multi Ship calculates shipping rates separately for each address in a split order. You can configure how shipping costs are presented to customers and set up free shipping rules.

How rates are fetched

When a customer assigns items to addresses, Multi Ship requests shipping rates from Shopify for each address individually. The rates shown are based on your existing Shopify shipping zones and profiles. You do not need to configure shipping separately in the app.

Free shipping threshold

In Settings > Shipping rates, you can set a minimum cart total that qualifies for free shipping. When the customer's total meets or exceeds this amount, shipping is automatically free for all addresses. This works alongside any free shipping rules you already have in Shopify.

Skip shipping step

When free shipping applies to all addresses in a split order, you can enable Skip shipping step to bypass the shipping rate selection entirely. This streamlines the checkout flow for customers who qualify for free shipping.

Where rates come from

All shipping rates come from your store's own shipping settings — there is nothing to set up twice. The Settings > Shipping rates page links straight to your Shopify shipping settings, and any rate you add or change there applies to split shipments immediately. The page also lists your store's current rate names as a reference while you write rules.

Shipping rules

Available on the Growth plan and above. Rules only take options away: they never add a shipping rate or change a price. Prices come from your Shopify shipping settings, adjusted by delivery date pricing if you use it. Sometimes a rate that makes sense for a regular order doesn't suit a split shipment, or there are destinations you simply don't deliver to. Rules let you handle that without touching your Shopify shipping settings.

Hide a shipping rate from split shipments when:

• Rate name contains — a word you choose, like "Express"
• Rate price is below — an amount you set
• Rate price is above — an amount you set

Block a destination so customers can't ship there:

• Address contains — a word or phrase in the street address, like "PO Box"
• City contains — a city name

For a blocked destination, the customer sees a message explaining that you can't ship to that address. You can write your own message for each blocking rule, or leave it blank to use the standard one. If you create a split order yourself in the admin for an address that matches a blocking rule, you see a warning but can still go ahead.

You can add up to 20 rules. They apply at the moment rates are shown, so they always reflect your current store settings. If your hiding rules would remove every available rate for a destination, all rates are shown instead — a customer is never left without a shipping option.

Delivery date pricing

Available on the Growth plan and above. When the delivery date picker is on, you can make the shipping price follow the date the customer picks: add an amount on certain weekdays or dates, replace the Shopify rate with your own price, or close days entirely. It's set up on this page under Delivery date pricing. See Delivery Date Pricing for the full guide.

Handling fee

The handling fee is available on the Growth plan and above. On the same page, you can add a handling fee that applies to each destination in a split order. When enabled, the fee is added on top of the shipping rate shown for every address — for example, a $0.50 fee on an order shipping to 3 addresses adds $1.50 to shipping. Customers pay it as part of shipping, so it isn't listed as a separate line on the order.

• Charge a handling fee — turn the fee on, then set the amount charged per destination.
• Waive the fee when shipping is free — skip the fee for any destination that already qualifies for free shipping.

Once enabled, the fee is applied automatically every time an order is split — there's nothing else to set up.

Important notes

Shipping rates depend on your Shopify shipping zones being properly configured. If a customer enters an address outside your shipping zones, no rates will be available for that address. Make sure your shipping zones cover all regions where you want to offer split shipping.