Inventory Sync Issues

If you've committed a stock take but the inventory changes aren't showing up in Shopify, here's what to check.

1. Check the Stock Take Status

Open the stock take and look at its status:

• Open — you haven't committed yet; click Commit to proceed
• Processing — the app is syncing with Shopify; wait a few minutes and refresh
• Completed — the commit was successful
• Failed — something went wrong; check for an error message on the page

If the status shows Processing for more than 10 minutes, try refreshing the page. Large stock takes (hundreds of items) can take a little longer.

2. Look for Error Banners

After committing, the app shows a banner with the result:

• Green — everything synced successfully
• Yellow — partial success; some items may not have updated
• Red — the commit failed; the message will explain why

If you see a red or yellow banner, note the error and follow the steps below.

3. Check You're Looking at the Right Location in Shopify

The most common reason changes seem missing is checking the wrong location. In Shopify:

1. Open the product you updated
2. Go to the Inventory section
3. Select the specific location you used in Stock Control
4. Check the quantity there

Each location tracks its own inventory separately, so the change won't show under "all locations" if that's not what you selected.

4. Understand How Quantities Are Applied

Different scan types update inventory in different ways:

• Receiving — adds your scanned quantity to whatever was already there
• Count — replaces the quantity with exactly what you counted
• Transfer — moves quantity from one location to another

If the number in Shopify looks wrong, check which type of scan you committed.

5. Check Shopify's Inventory History

Shopify keeps a log of every inventory change. Open the product in Shopify, go to the Inventory section, and look for View inventory history. Find the Stock Take entry and check the timestamp and quantity — this confirms whether the commit went through and what it changed.

6. Retry a Failed Commit

If the stock take status is Failed, open it and click Retry Commit if that option is available. If the retry also fails, check whether the products involved have inventory tracking enabled in Shopify — items with tracking disabled can't be updated by Stock Control.

7. Check Shopify's Status

On rare occasions, Shopify itself has service issues that prevent inventory updates. Check shopifystatus.com — if there's an outage, your stock take data is saved and you can retry the commit once the issue is resolved.