Inventory Counts

An Inventory Count lets you check that what's physically on your shelves matches what Shopify thinks you have. The app loads your expected quantities, you scan what's actually there, and any differences are flagged so you can review them before committing.

Starting a Count

Click New Stock Scan, select Count, and choose the location you're counting. The app loads your current Shopify inventory for that location. You can count everything, or filter to a specific vendor or product tag to do a partial count.

Scanning Products

Walk your shelves and scan each product:

• First scan sets the product's count to 1
• Scanning again adds one each time — one line per product, never duplicates
• Tap the quantity field to type in a number directly
• Scan something that wasn't in the prepared list and it is added as an extra line, with its current Shopify level as the expected figure

The Expected vs Counted comparison updates as you go. Several people can count the same session on different devices; each scan is recorded as it happens, so nobody overwrites anyone else's numbers.

Understanding the Status Column

Each item in the list shows one of these statuses:

• Not counted — you haven't scanned this product yet
• Match — your count matches what Shopify expects
• +N (green) — you have N more than expected (overage)
• -N (red) — you have N fewer than expected (shortage)

Handling Items You Haven't Scanned

Products you don't scan stay in Not counted status. Before committing, you need to decide what to do with them:

• If you forgot to scan it, scan it now
• If you genuinely have zero of that product, click the status badge to confirm zero
• If you want to skip it entirely and leave Shopify unchanged, leave it as not counted — uncounted items are not updated when you commit

The Mark all uncounted as zero button at the top lets you quickly set all unscanned items to zero in one go.

The Progress Bar

The progress bar at the top shows how many items you've counted out of the total, so you can see at a glance how far through you are.

Committing the Count

When you're satisfied with your counts:

1. Review any discrepancies and confirm they're accurate (recount anything that looks wrong)
2. Decide what to do with any uncounted items
3. Click Commit to update Shopify

Items you counted have their on-hand quantity in Shopify set to exactly your counted figure (available stock follows automatically once committed orders are taken into account). Items confirmed as zero are set to zero. Items left as uncounted are not changed.

If Shopify rejects some items — for example a product that is no longer tracked at that location — the count reopens with a message listing what could not be updated. Items that were already applied are not applied a second time; fix the issue and click Commit again to push the rest.

Tips

• Divide your space into sections and count one at a time — it's easier to stay organised
• Use an external scanner for large counts; it's significantly faster than the camera
• Name your count with the date and area (e.g. "Warehouse — March 2026") so you can find it in history
• If something looks wrong, recount before committing — it's much easier than fixing it afterwards