First-Time Setup

When you install Stock Control, the app immediately starts pulling your Shopify data so the dashboard is useful from day one. Nothing needs to be configured manually — the backfill runs in the background.

What Gets Synced on Install

Three things are pulled from your Shopify store in order:

• Products and variants — every tracked variant becomes a row in Stock Control
• Inventory levels — on-hand, available, and committed quantities for each variant at each location
• Sales (90 days) — the order history used to calculate velocity, days of stock, and dead stock

Untracked variants (listing-only products with inventory tracking turned off in Shopify) and archived products are excluded from inventory counts and KPIs. That's by design — they would otherwise show as "out of stock" forever.

How Long It Takes

For small catalogs (a few hundred variants) the initial sync finishes in a couple of minutes. Larger stores with thousands of variants or a full 90 days of high-volume sales can take 15–30 minutes. The dashboard is usable immediately, but some values (velocity, days of stock, dead stock) stay empty until the sales backfill completes.

Choosing Your Forecasting Mode

Go to Settings > Forecasting to pick how reorder points are calculated:

• Basic mode — a fixed 7-day reorder threshold for every variant. Simple, no supplier data required.
• Advanced mode — reorder point = lead time + safety stock, with a cascade from per-variant supplier overrides down to account defaults. Set account-wide defaults here too.

Start with Basic. Move to Advanced once you've added suppliers and want per-variant accuracy.

If Something Looks Wrong

While the import is still running the dashboard shows an Importing your products and stock banner, and the out-of-stock figure only covers what has arrived so far. If the banner stays for more than half an hour, or numbers ever look stale later, click Sync now in that banner (or reopen the app) to re-import products, stock levels and sales from Shopify. Nothing in Shopify changes — the import only reads.

Verifying the Sync Worked

Once the backfill has run, check the dashboard:

• Tracked SKUs should match the number of tracked variants in your Shopify admin
• Inventory Value should be non-zero (unless you haven't set costs in Shopify)
• Sales (30d) should show a realistic order volume

If any of these look wrong, see the Dashboard Numbers Look Wrong troubleshooting article.

Ongoing Sync

After the initial backfill, Stock Control stays in sync with your Shopify store automatically via webhooks. New orders, inventory changes, product edits, and new variants are picked up in real time — no manual refresh needed.