Offer not showing or not applying

Most offers that do not show are switched off, outside their dates, or missing from the theme. Work down this list; each check takes a minute.

Check the offer

• Status - open the offer in Discount Rules. A draft never applies. Click Activate.
• Scheduled or Expired - an active offer only runs between its start and end dates, and during its days and hours if it repeats. The badge on the offer tells you which.
• Limit reached - an offer with a claim limit stops once it is used up.
• Products - check that the product you are testing is in Applies to, or in the buy, bundle or gift products for those types.
• Customer tags - an offer limited to tagged customers does not apply to guests or other customers.
• Not applied - when collection offers together cover more than 100 collections, lower-priority ones are left out and marked Not applied. Use fewer collections or product lists.

Check the theme

• The app embed must be on: Online Store > Themes > Customize > App embeds > Discounts & Bundles. Without it nothing shows to shoppers.
• The offer block must be on the product template you are testing. If it sits below Add to cart, drag it above the buy buttons in the theme editor.
• Check the published theme. Adding the block to a draft theme does not change your live store.

Check the cart

• The discount appears in the cart and at checkout, not on the product price.
• The cart must meet the offer: the tier quantity, the exact pack size, the spend amount, every bundle product, or the gift product added.
• Another discount may be applied instead. Shopify combines or picks discounts by their combination settings; try the cart without discount codes.

Plan limits

Offers above your plan's active-offer limit cannot be activated, and bundles and gifts need Max or Ultra. See Plans and limits.