The live visitor count badge shows customers how many people are viewing a product right now. Every number comes from actual visitors tracked by the app — no fake or random numbers.
How Visitor Counting Works
When a customer opens a product page, the app’s web pixel records their visit. The badge counts how many unique visitors are currently on that page and updates in real time. When visitors leave or close the page, the count adjusts automatically.
The count is based on the active window — a configurable time period that determines how long a visitor counts as “viewing.” A shorter window shows strict real-time data, while a longer window naturally shows higher numbers because visitors stay counted for longer.
Adding the Block
Open the Theme Editor for your product page template
Click Add block in the section where you want the badge
Select Live Visitor Count from the app blocks
Adjust the icon, colors, font size, and padding
Click Save
Settings
Configure the live visitor count from Settings > Social proof widgets in the app.
Active window — How long a visitor counts as “viewing” after loading the page. Options range from 1 minute (strict real-time) to 30 minutes. All data is real — the window just controls how long each visit is counted. Longer windows are available on higher plans.
Fallback — What to show when the real-time count is low. Options: real-time only (hide if zero), fall back to today’s views, or fall back to recent views (last 7 days). The widget label adjusts automatically to match the data source.
Fallback threshold — The real-time count below which the fallback activates. For example, set to 3 means the widget shows real-time data when 3+ people are on the page, and uses fallback data when fewer are present.
Auto-extend search — When your selected fallback has no data, the app automatically checks wider time periods before hiding the widget. Enabled by default.
Icons
Choose from six icon styles in the theme editor block settings:
Pulsing dot — animated dot (default)
Flame — solid flame icon
Eye — outline eye
Trending — upward trend arrow
People — two figures
No icon — text only
Customizing the Text
The widget text is managed through Settings > Translations. You can customize the label for each data source separately:
Real-time — e.g., “{count} people are viewing this right now”
Today fallback — e.g., “{count} people viewed this today”
Recent fallback — e.g., “{count} people viewed this recently”
Use {count} as a placeholder for the number. Singular versions are shown when the count is 1.