Listings Not Showing
If a listing’s option selectors are not appearing on your storefront, work through these checks in order.
1. Check the Theme Block
The app displays listings through a theme block on your product page template. If the block is not added, nothing will appear.
Go to Shopify Admin > Online Store > Themes
Click Customize on your active theme
Navigate to a Product page template
Look for the Combined Listings & Swatches block in the template sections
If it is missing, click Add block and select it from the Apps section
Click Save
2. Verify the Listing Is Active
Only Active listings display on the storefront. Draft listings are hidden.
Open the app dashboard
Find the listing in the table
Check the status badge – it should say Active
If it says Draft, click the badge to activate it
3. Check the Sync Status
After activating a listing, the app needs to sync data to Shopify. If the sync has not completed:
Look for a “Syncing” indicator on the listing
Wait a few moments and refresh the page
Once the status shows Active without a syncing indicator, the data is ready
4. Verify Product Availability
The products in the listing must be active and available in your Shopify store.
Go to Shopify Admin > Products
Check that each product in the listing has an Active status
Make sure the products are available on your Online Store sales channel
5. Clear Cache
Your browser or Shopify’s CDN may be serving a cached version of the page.
Clear your browser cache or open the page in a private/incognito window
If your store uses a third-party caching service, purge the product page cache
6. Theme Compatibility
The theme block works with most Shopify themes. If none of the above steps resolve the issue:
Test with a default Shopify theme (like Dawn) to rule out theme conflicts
Check that your theme supports app blocks on product pages
Older “vintage” themes that do not support Online Store 2.0 may not support app blocks
If the listing still does not appear after checking all of these, contact support at [email protected].