Widget Not Showing
If the Recently Viewed widget isn’t appearing on your store, follow these steps to diagnose and fix the issue.
Check the App Embed
The app embed must be enabled for the widget to work.
Go to Online Store > Themes > Customize
Click App embeds in the left sidebar
Find Recently Viewed in the list
Make sure the toggle is ON
Click Save
If you don’t see Recently Viewed in the app embeds list, try reinstalling the app.
Verify Section Placement
The widget only appears on pages where you’ve added it as a section.
In the theme editor, go to a product page
Look for a Recently Viewed section in the sidebar
If it’s not there, click Add section and select Recently Viewed
Save your changes
Repeat for any other pages where you want the widget to appear.
Theme Compatibility
Recently Viewed works with all Shopify 2.0 themes. If you’re using an older theme:
Check if your theme supports app blocks
Contact the theme developer about app block support
Consider upgrading to a Shopify 2.0 theme
Clear Your Cache
Sometimes browser caching causes the widget not to appear:
Clear your browser cache
Try viewing your store in an incognito/private window
Hard refresh the page (Ctrl+Shift+R or Cmd+Shift+R)
Check for Script Conflicts
Other apps or custom code might conflict with the widget:
Temporarily disable other apps one by one
Check your theme’s custom JavaScript for errors
Look for console errors in browser developer tools (F12)
The Widget Is Empty
If the widget appears but shows no products:
The widget only shows products after a customer has viewed them
Try browsing a few products first, then return to the page with the widget
Make sure the products you viewed are still published and available
Still Not Working?
Contact support with:
Your store URL
Which theme you’re using
Screenshots of your app embed and section settings
Any error messages you see in the browser console