If your product options aren’t appearing on product pages, don’t worry—it’s usually a quick fix. Most issues come down to the app embed being disabled, the block not being added, or products not being assigned to an option group.

Check the App Embed

The most common cause is the app embed being disabled:

Go to Online Store > Themes
Click Customize on your active theme
Click App embeds in the left sidebar
Look for Product Options
Make sure the toggle is ON
Click Save

If Product Options doesn’t appear in app embeds, try reinstalling the app.

Verify Block Placement

Even with the embed enabled, you need the app block on product pages:

In theme editor, select Products > Default product from the page dropdown
Look for the Product Options block in the product section
If missing, click Add block > Apps > Product Options
Position it where you want options to appear (typically near Add to Cart)
Click Save

Check Product Targeting

Options only appear on products assigned to an option group:

Open your option group in the app
Check the application scope:
- If “All products” — options should appear everywhere
- If “Specific products” — verify the product is in the list
Add the product if it’s missing

Verify Options Exist

An empty option group won’t display anything:

Open the option group
Confirm it has at least one option
Check that options aren’t all set to “Hidden” type
Ensure no conditions are hiding all options

Theme Compatibility

Some themes may need adjustments:

Outdated themes - May not support app blocks. Update to the latest version.
Custom themes - Verify the theme uses Online Store 2.0 features and includes app block zones in product templates.
Third-party themes - Check theme documentation for app compatibility.