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Sync Issues

Solutions for when videos aren't syncing from YouTube.

Updated yesterday

New Videos Not Appearing

Wait for auto-sync

Videos sync on a schedule based on your plan. For immediate sync, go to Sources and click Sync.

Check video limit

If at your plan’s limit, syncing pauses. Check dashboard for usage.

Check video privacy

Only Public videos sync by default. Private videos never sync. Unlisted videos only sync if enabled in Settings.

Check the source

Videos must be in the connected channel or playlist to sync.

Video Limit Reached

When at 100% of your limit:

  • Syncing pauses (both auto and manual)

  • Existing videos remain

  • Videos are NOT auto-removed

To resume syncing:

  • Upgrade your plan, OR

  • Delete videos you don’t need

Private Videos Not Syncing

Private videos cannot be synced. To include a video:

  1. Change it to Public on YouTube, OR

  2. Change it to Unlisted and enable “Include unlisted videos” in Settings

Manual Sync Not Working

Check:

  • Video limit not reached

  • YouTube account still connected

  • Source exists and is correct

Videos Disappeared

Possible causes:

  • Video deleted or made private on YouTube

  • Source was removed

  • Video removed from playlist (for playlist galleries)

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