If new videos aren’t appearing in your galleries or syncing seems stuck, here’s how to diagnose and fix it.
New Videos Not Appearing
Wait for the next sync — Videos sync on a schedule based on your gallery’s sync frequency. For immediate results, go to Sources, click the source, and click Sync.
Check the video’s privacy — Only public videos sync by default. Private videos never sync. Unlisted videos only sync if you’ve enabled “Include unlisted videos” in the gallery’s auto-sync settings.
Check your video limit — If you’ve reached your plan’s limit, syncing pauses. Your dashboard shows your current usage. Upgrade your plan or delete videos you don’t need to resume syncing.
Auto-Sync Not Running
Make sure auto-sync is actually enabled for the gallery:
Go to Galleries and click the gallery
Click Edit
Under Auto-Sync Settings, verify the toggle is on and a frequency is selected
Auto-sync is only available for galleries connected to a source (channel or playlist). Manual galleries don’t auto-sync.
Videos Disappeared from a Gallery
This can happen if:
The video was deleted or made private on YouTube
The video was removed from the YouTube playlist (for playlist-based galleries)
The source was deleted from the app, which also removes its videos
Check your YouTube channel or playlist to confirm the videos still exist there.
Manual Sync Button Does Nothing
Verify that:
Your YouTube account is still connected (check Settings > Connected Accounts)
You haven’t reached your plan’s video limit
The source still exists in Sources