If your video gallery isn’t showing up on your storefront, work through these checks in order. The most common cause is a missing or misconfigured theme block.
Video Gallery Block Not Added
The gallery needs a Video Gallery block in your theme to display.
Go to Online Store > Themes > Customize
Navigate to the page where you expect videos
Look for a Video Gallery block in the sidebar
If it’s missing, click Add section or Add block and select Video Gallery from Apps
Save
Gallery ID Not Entered
Each Video Gallery block needs a Gallery ID to know which gallery to show.
In the theme editor, click on the Video Gallery block
Check the Gallery ID field — if it’s empty, that’s why nothing displays
Copy the Gallery ID from your gallery page in the app and paste it in
Save
Gallery Has No Videos
If the Gallery ID is correct but the gallery itself is empty:
Auto-sync galleries — Check that the source has videos and run a manual sync from Sources
Manual galleries — Edit the gallery and select videos to include
YouTube Account Disconnected
Videos can’t sync without a connected YouTube account. Check Settings > Connected Accounts to verify your YouTube channel is connected. If it shows as disconnected, click Connect to reconnect.
Theme Not Published
If videos appear in the theme preview but not on your live store, make sure you’ve published your theme changes. Click Save in the theme editor, then verify you’re editing the live (published) theme.
Browser Cache
Try viewing your store in an incognito/private window. If videos appear there, clear your browser cache.