Most subscription issues come down to a setting that’s missing or a product that isn’t linked to an option. This article walks through the problems merchants hit most often and how to resolve them.
The subscribe option isn’t showing on a product
If a product page doesn’t show the subscribe choice, check these in order:
The widget is added to the theme - In the theme editor, confirm the subscription widget block is on your product template.
The product is assigned to an option - The product must be added to a purchase option. Open the option and check the product is in its list.
The option is active - A paused or draft option won’t appear on the storefront.
A discount or intro price looks incorrect
Check which price applies - The intro price applies only to the first orders you specified; later orders use the standing discount. A renewal showing the standing price is working as intended.
Confirm the discount is on - If an option shows full price, make sure the “Offer a discount” switch is on and a value is set.
Fixed price vs. amount off - Double-check whether you chose a percentage, an amount off, or a fixed price — they read very differently to the customer.
A renewal didn’t create an order
Check the subscription’s status - Paused, cancelled, and expired subscriptions don’t renew.
Look for a payment problem - A failed charge stops the order; the customer may need to update their card.
Check the next order date - The order is created on the subscription’s schedule; confirm the date has actually arrived.
A customer can’t manage their subscription
Check the option’s permissions - Pause, skip, cancel, frequency change, and swap each have a switch. If an action is turned off, customers won’t see it in their account.
Minimum commitment - A customer can’t cancel before reaching the minimum number of orders. You can still cancel for them from your admin.
If something still isn’t right after these checks, reach out and we’ll help you track it down.