Multi Ship lets customers add personal messages and delivery preferences to each shipment in a split order. This is especially useful for gift purchases where different items go to different recipients.

Enable gift notes in Settings > Features to let customers write a personal message for each shipment. During the review step of the split shipping modal, a text field appears for each address where customers can type their gift message.

Enable delivery instructions to let customers provide specific directions for each shipment, such as “Leave at the back door” or “Ring doorbell on arrival.” This field appears alongside the gift note during the review step.

When enabled, customers can select a preferred delivery date for each shipment. This helps recipients plan for incoming packages, especially for time-sensitive gifts.

Gift notes, delivery instructions, and preferred delivery dates are attached to the corresponding child order in Shopify. You can see them on the order detail page in both the Multi Ship dashboard and your Shopify admin. This information is also visible when you prepare the shipment for fulfillment.

All three options are off by default. Toggle each one individually in Settings > Features. You can enable any combination depending on what makes sense for your store.