How Billing Works
Your Pasilobus bill has two main components:
1. App Subscriptions
Each app bills monthly:
Public apps - Billed through Shopify App Store (appears on your Shopify invoice)
Private apps - Billed directly by Pasilobus
Only pay for active apps
Pause or cancel anytime
2. Store Care Plans (Optional)
Upgrade your support and maintenance:
Free - Basic email support for all merchants
Store Care - Enhanced support and maintenance
Store Care Plus - Full management and optimization
What Free Support Includes
Even without a Store Care plan, you get:
Email support for app issues
Access to documentation
Bug fixes and updates
Standard response times (72 hours)
This comes with any Pasilobus app - public or private.
When You Need Store Care
Store Care plans add:
Store Care Plus
Faster support (24 hours)
Theme maintenance
Speed optimization
Analytics setup
Shopify configurations
Store Care Complete
Same-day support
Weekly email campaigns + homepage updates
Regular Power Audits
Private app access
Proactive improvements
Think of it this way: Free support fixes problems. Store Care prevents them and grows your store.
Billing Cycles
Apps Bill Individually
Each app starts billing when you install it
Bills renew monthly on the installation date
Pause anytime (settings preserved)
Resume when needed (like seasonal apps)
Store Care Bills Monthly
Starts when you sign up
Bills on the same date each month
Upgrade anytime (prorated)
Downgrade at next billing cycle
Annual Billing
Paying annually available for Store Care plans and all apps.
Invoices and Records
Download PDFs from your dashboard
Invoices kept for 24 months