Before You Leave
Consider your options:
Downgrade instead - Move to a lower Store Care tier or free support
Pause apps temporarily - Keep settings but stop billing
Keep only essentials - Remove extra apps, maintain critical ones
Remember to export your data:
Download invoices from cloud.pasilobus.com
Save important settings
Backup any custom documentation
How to Cancel
Public Apps
Go to Shopify Admin → Apps
Click "Delete" on the app
Billing stops immediately
💡 Tip: You can reinstall the app anytime. Your data will temporarily remain unless you specifically request deletion.
Private Apps
Request removal through support
We'll coordinate timing
Export your data first
⚠️ Warning: When we remove a private app, it's deleted from our infrastructure entirely - not just disconnected from your store. Since these apps are custom-built and occupy resources on our servers, removal means complete deletion. If you wanted the same functionality again later, it would require rebuilding and redeploying to our infrastructure as a new project.
Store Care Plans
Provide 30 days notice via support
Changes take effect next billing cycle
Can reactivate anytime
⚠️ Early Termination: If you're on an annual or 6-month Store Care contract and cancel early, you're still responsible for the remaining contract value. Monthly plans can cancel anytime with 30 days notice.
Need help transitioning? Contact [email protected].