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The banner is not showing

Why you don't see the banner, and how to test it

The cookie banner only appears when Shopify says a visitor must be asked for consent and the visitor has not chosen yet. So a banner that does not show is often working as intended: you may be outside a consent region, or you may have already made a choice. Work through these checks in order.

Is the app embed on?

  1. Go to Online Store > Themes and select Customize on your published theme.
  2. Open App embeds and check that Cookie Bar is on.
  3. Select Save.

The compliance centre shows this as "The cookie banner is on". Its Turn on the banner button opens the right place in the theme editor. The embed has to be on in the published theme; turning it on in another theme does not affect your live store.

Visitors only see the banner where Shopify's consent policy requires consent, for example the EU, the EEA and the UK once you have applied that rule. If you are outside those places, you will not see it.

  • Check Privacy and regions in the app: the table at the bottom lists where Shopify asks for consent. Apply the laws you follow there.
  • To see the banner from anywhere, use Preview in the editor in the embed's settings in the theme editor. It shows the banner, the preferences or the opt-out there.
  • To test as a real visitor, browse from a consent region, for example with a VPN set to a European country.

Visitors in US states with privacy laws see a "Do not sell or share my personal information" link instead of a banner.

Have you already made a choice?

Once you accept or reject, the banner does not show again in that browser. Open your store in a private or incognito window to see it as a new visitor. Use the reopen button or a #cookie-preferences link to open the preferences again.

Is Shopify's own banner showing instead?

If you see a banner that looks different from the one you designed, it is probably Shopify's. Turn it off on Privacy and regions (see Turning off Shopify's cookie banner).

Is the store password protected?

Visitors only reach your storefront, and the banner, after they enter the store password. See Password-protected stores.

Still not showing?

  • Another app or theme script - a script error from another app can stop the page's scripts. Open the browser's developer console and look for red errors.
  • A recent change - after you change the banner's settings, your storefront updates within a minute. Reload the page with the cache cleared.