The consent log is empty

The consent log fills as visitors make choices in the banner. If it stays empty, either no visitor has seen the banner yet, or something stops their choices from reaching the log. These checks find which.

Is the log on?

Open Consent log in the app. If the page says the consent log is off, turn on Record visitors' choices under Consent log settings and select Save. Your storefront starts sending choices within a minute. While the log is off, new choices are not recorded, and choices made while it was off cannot be added later.

Is the banner on in your published theme?

The log only receives choices from the banner. Check that Cookie Bar is on under Online Store > Themes > Customize > App embeds in your published theme, and select Save.

Has anyone seen the banner yet?

Records appear only when a visitor actually accepts, rejects, chooses categories or opts out. If your store has few visitors in consent regions, or if Shopify does not ask for consent anywhere yet, there may be nothing to record.

• On Privacy and regions, check that Shopify asks for consent where your visitors are, and apply the laws you follow.
• To test, open your store in a private window from a consent region (for example with a VPN set to a European country), make a choice in the banner, then reload the consent log.

Have you saved your settings since installing?

The banner sends choices to the log once the app has published your settings to your store. If the log stays empty even after your own test choice, open Banner and select Save, wait a minute, then test again.

Are you looking at a filtered view?

If you used the filters, the log only shows matching records. Clear the Consent ID, Choice, Region and date fields and select Filter.

Is the store password protected?

Only visitors who get past the password page can make a choice. See Password-protected stores.