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Password-protected stores

Testing and compliance checks before your store opens

While your store is password protected, for example before launch or on a development store, visitors see Shopify's password page instead of your storefront. This changes what you can test and what the compliance centre can check, even though the app itself is set up correctly.

Seeing the banner

The banner works on the storefront behind the password. To see it:

  1. Open your store and enter the store password.
  2. Browse as a visitor from a consent region (for example with a VPN set to a European country), in a private window so no earlier choice is remembered.

To check the design without either, use Preview in the editor in the Cookie Bar embed's settings in the theme editor.

Compliance checks

The compliance centre loads your privacy policy page the way a visitor would. Behind a password it reaches the password page instead, so A privacy policy is linked shows Unknown. Choices are recorded usually shows Unknown too, because few or no visitors get past the password to make a choice.

These are not failures and are left out of the score. Once you remove the password (Online Store > Preferences > Password protection), select Check again on the app's home page.

Only visitors who enter the password can make a choice or report cookies, so the consent log and Cookies and services stay empty or nearly empty until the store opens. Your own test choices are recorded like any other.