A compliance check shows Unknown or Fix needed

Each check in the compliance centre shows Pass, Fix needed or Unknown. Fix needed means the app checked and found something to change; the Fix button next to it takes you there. Unknown means the app could not check it right now. Unknown checks are never counted as failures and are left out of the score.

After you fix something

Results are kept for 10 minutes. Select Check again on the home page to run the checks now, wait a few seconds, then reload the page.

Unknown

• The cookie banner is on - your published theme could not be read. Select Check again in a moment. If it stays unknown, check the embed yourself under Online Store > Themes > Customize > App embeds.
• Shopify's own banner is off or Shopify applies this law's region rule - Shopify's privacy settings could not be read. Open Privacy and regions; if it can't read them either, reinstall the app.
• Rejecting is as easy as accepting - the button colours could not be read, or the banner embed is off. Check in the theme editor that Reject all is as easy to see as Accept.
• A privacy policy is linked - the privacy policy page could not be loaded, usually because the store is password protected (see Password-protected stores).
• Choices are recorded - no visitor choice has arrived in the last 30 days yet, or the theme could not be read. Unknown here is normal on a new or quiet store. See The consent log is empty.
• The cookie list is published - your theme's templates could not be read. Check again later.
• Visitors can opt out or Global Privacy Control is honoured - Shopify's privacy settings or your published theme could not be read. Select Check again in a moment.

Fix needed

• The cookie banner is on - the Cookie Bar embed is off in your published theme. Select Turn on the banner, turn it on and select Save.
• Shopify's own banner is off - select Turn off Shopify's banner and confirm on the review page.
• Shopify applies this law's region rule - Shopify does not yet ask for consent, or offer the opt-out, everywhere the law applies. Select Set the region rule, review the changes and apply them. Turn off Shopify's own banner first: Shopify only lets an app change the region rules after that.
• Rejecting is as easy as accepting - the Reject button's colours are harder to see or read than Accept's. Select Adjust the button colours and make the Decline button's text readable against its background, and the button itself as visible against the banner as Accept.
• A privacy policy is linked - the link the banner shows does not open a page. Add a privacy policy in Settings > Policies (Add a privacy policy), or correct the link under Banner > Privacy policy link.
• Choices are recorded - the consent log is off, the banner is not on, or your settings have not reached your store yet. Select Turn on the consent log, turn on the banner embed, or open Banner and select Save.
• The cookie list is published - you have no listed cookies yet (select Review your cookies), or the cookie list block is not on a page of your published theme (select Add the cookie list block).
• Visitors can opt out or Global Privacy Control is honoured - the banner embed is off, or Shopify does not offer the opt-out in that state. Turn the banner on, then select Set the region rule to apply US states with privacy laws (CCPA and others).