Confetti not showing on my store

If effects aren't appearing on your storefront, one of these checks resolves it in almost every case.

Check the app embed is active

Confetti runs through an app embed on your published theme. Open the app dashboard — the App Status card shows whether the embed is active. If it shows Disabled or Not installed, click through to the setup guide and activate the app on your published theme, then save in the theme editor.

Check your settings are saved

Effects are controlled from the app dashboard. Make sure the effect you expect is toggled on and that you clicked Save after changing it.

Welcome confetti only fires on the home page

The welcome effect is designed for the home page. If you're testing on a product or collection page, use a custom trigger with a Page Visit action instead.

Reduced motion

Effects respect the visitor's "reduced motion" accessibility preference. If your device or browser has reduced motion enabled, confetti will not play for you — but it still plays for shoppers who haven't opted out.

A recently changed theme

If you published a new theme, the app embed needs to be activated on it. Run through the setup guide again for the new theme.