The sticky bar is not showing

Most of the time the bar is hidden on purpose: the embed is off, a display rule excludes the page, or your theme's own sticky bar is on. Work down this list.

1. The app embed is on in your published theme

Open Online Store > Themes > Customize > App embeds on your live theme and check that Sticky and Quick Cart is on, then Save. The setup guide on the app's Home page shows a tick once it is. Switching it on in a draft theme does not change your live store.

2. Display rules allow the page

Open Settings > Display rules. Check that the page type (product, collection, home, cart, other) is on, and that product, collection, customer or market targeting does not exclude what you are testing. A rule limited to logged-in customers hides the bar from guests.

3. Your theme's own sticky bar

On Horizon and the themes built on it, our bar steps aside whenever the theme's own sticky add-to-cart bar is turned on. To use ours, open the theme editor, select the product information section and turn off Sticky add to cart bar, or set Design > Sticky add-to-cart bar > When your theme has its own sticky add-to-cart to Always show ours. Other themes with a sticky bar: with Automatic, ours hides while the theme's is on screen.

4. Scroll past the add-to-cart button

By default the bar appears only once your theme's add-to-cart button scrolls out of view. Choose Always Visible under Design > Sticky add-to-cart bar > Display Style to keep it on screen.

5. A drawer or pop-up is open

The bar hides while your theme's cart drawer, a cart popup or another pop-up window is open, and returns when it closes.

Still not showing

Add ?sqc_debug=1 to the product page's address. A small panel on the page says why each piece is shown or hidden; send us what it says.