If you’ve committed a stock take but the inventory changes aren’t showing up in Shopify, here’s what to check.
1. Check the Stock Take Status
Open the stock take and look at its status:
Open — you haven’t committed yet; click Commit to proceed
Processing — the app is syncing with Shopify; wait a few minutes and refresh
Completed — the commit was successful
Failed — something went wrong; check for an error message on the page
If the status shows Processing for more than 10 minutes, try refreshing the page. Large stock takes (hundreds of items) can take a little longer.
2. Look for Error Banners
After committing, the app shows a banner with the result:
Green — everything synced successfully
Yellow — partial success; some items may not have updated
Red — the commit failed; the message will explain why
If you see a red or yellow banner, note the error and follow the steps below.
3. Check You’re Looking at the Right Location in Shopify
The most common reason changes seem missing is checking the wrong location. In Shopify:
Open the product you updated
Go to the Inventory section
Select the specific location you used in Stock Take
Check the quantity there
Each location tracks its own inventory separately, so the change won’t show under “all locations” if that’s not what you selected.
4. Understand How Quantities Are Applied
Different scan types update inventory in different ways:
Receiving — adds your scanned quantity to whatever was already there
Count — replaces the quantity with exactly what you counted
Transfer — moves quantity from one location to another
If the number in Shopify looks wrong, check which type of scan you committed.
5. Check Shopify’s Inventory History
Shopify keeps a log of every inventory change. Open the product in Shopify, go to the Inventory section, and look for View inventory history. Find the Stock Take entry and check the timestamp and quantity — this confirms whether the commit went through and what it changed.
6. Retry a Failed Commit
If the stock take status is Failed, open it and click Retry Commit if that option is available. If the retry also fails, check whether the products involved have inventory tracking enabled in Shopify — items with tracking disabled can’t be updated by Stock Take.
7. Check Shopify’s Status
On rare occasions, Shopify itself has service issues that prevent inventory updates. Check shopifystatus.com — if there’s an outage, your stock take data is saved and you can retry the commit once the issue is resolved.