Announcements Not Showing on Storefront

Fix the most common issue with Announcer - announcements not displaying on your store.

Quick Fixes

Try these solutions in order:

1. Check Theme Extension Status ⭐

This is the #1 cause of announcements not showing

Go to Shopify Admin → Online Store → Themes
Click “Customize” on your active theme
Click the App embeds icon (puzzle piece) in left sidebar
Find “Announcer” in the list
Make sure toggle is ON (green)
Click “Save”

If this was off, your announcements should now show!

2. Check Announcement is Active

Open Announcer app
Go to Announcements list
Find your announcement
Status should show “Active” (green)

If it says “Draft”:

Click the announcement
Click “Activate Now”

If it says “Scheduled”:

Check the start date hasn’t passed
Or click “Activate Now” to publish immediately

3. Check Visibility Settings

Open your announcement
Scroll to “Visibility” section
Verify settings:
- Storewide: Should show on all pages
- Page-specific: Only shows on entered URLs

Common mistake: Page-specific is selected but no URLs entered

Fix: Either:

Change to “Storewide announcements”, OR
Add specific page URLs

4. Clear Browser Cache

Sometimes your browser shows an old version:

Hard refresh the page:
- Mac: Cmd + Shift + R
- Windows: Ctrl + Shift + R
- Or open in incognito/private window
Try a different browser
Check on mobile device

5. Check Scheduled Dates

Open announcement
Look at “Published At” field
Make sure date is in the past (or blank)

If date is in future:

Announcement is scheduled
Won’t show until that date/time
Click “Activate Now” to publish immediately

Also check “Expires At”:

If date is in past, announcement has expired
Click “Edit” and remove expiration date

Detailed Troubleshooting

Theme Extension Issues

Extension Not in List

Problem: Don’t see “Announcer” in app embeds

Cause: Extension not installed

Fix:

Uninstall and reinstall Announcer
During installation, activate theme extension
Or manually activate from theme editor

Extension Toggle Grayed Out

Problem: Can’t toggle extension on

Cause: Theme conflict or permission issue

Fix:

Make sure you’re editing the published theme
Check you have permission to edit theme
Contact support if issue persists

Just Switched Themes

Problem: Worked on old theme, not on new one

Cause: Extension needs activation on new theme

Fix:

Go to theme editor for new theme
Enable Announcer app embed
Save changes

Announcement Status Issues

Stuck in Draft

Problem: Announcement saved but not publishing

Cause: Never clicked “Activate”

Fix:

Open announcement
Click “Activate Now” button
Or use “Schedule” for future date

Shows Active But Not Visible

Problem: Dashboard shows “Active” but not on store

Cause: Multiple possible causes

Fix: Check in this order:

Theme extension (see above)
Browser cache (hard refresh)
Visibility settings
Schedule dates

Visibility Setting Issues

Page-Specific Not Working

Problem: Selected pages but not showing

Cause: URL format incorrect

Fix: Correct URL formats:

✅ /products/my-product
✅ /collections/sale
✅ /pages/about
❌ https://mystore.com/products/my-product (don’t include domain)
❌ products/my-product (needs leading /)

Storewide Not Showing Everywhere

Problem: Shows on some pages but not others

Cause: Theme variation or app conflicts

Fix:

Verify “Storewide announcements” is selected
Check for theme-specific issues
Test in default/Dawn theme
Contact support if limited to certain pages

Timing Issues

Scheduled But Not Activating

Problem: Scheduled time passed but not showing

Cause: Timezone mismatch or date error

Fix:

Check your store’s timezone setting
Verify scheduled date/time
Times are in your store’s timezone
Consider activating manually

Just Expired

Problem: Was showing, now gone

Cause: Expiration date reached

Fix:

Check expiration date
If expired unintentionally, remove date
Re-activate announcement

Cache and Browser Issues

Shows on Desktop, Not Mobile

Problem: Visible on computer but not phone

Cause: Mobile cache or responsive issue

Fix:

Clear mobile browser cache
Try different mobile browser
Check mobile preview in theme editor
Verify responsive design settings

Shows for Me, Not Customers

Problem: You see it but customers report not seeing it

Cause: Admin vs customer view, or CDN cache

Fix:

Open store in incognito mode
Ask customer to hard refresh
Wait 5-10 minutes for CDN cache clear
Check if using custom domain

Advanced Troubleshooting

Theme Compatibility

Problem: Theme doesn’t support app embeds

Cause: Old theme version (pre-2.0)

Fix:

Update theme to 2.0+ version
Or switch to compatible theme
Contact theme developer
Contact support at [email protected] for custom integration

App Conflicts

Problem: Other apps interfering

Cause: Multiple apps modifying same sections

Fix:

Temporarily disable other apps
Test if announcement shows
Identify conflicting app
Contact app developers

Custom Theme Code

Problem: Developer made custom changes

Cause: Theme code blocks app embeds

Fix:

Contact theme developer
Review recent theme changes
Test in default theme
May need custom integration

JavaScript Errors

Problem: Console shows errors

Cause: JS conflict or missing dependencies

Fix:

Open browser console (F12)
Look for errors
Share with support
May need theme adjustment

Verification Checklist

Run through this checklist:

Theme extension is ON
Announcement status is “Active”
No future scheduled date
No past expiration date
Visibility set correctly
Cleared browser cache
Tested in incognito mode
Checked on mobile
Checked on different browser

Still Not Working?

Gather Information

Before contacting support, note:

Theme name and version
Announcement status (Draft/Active/Scheduled)
Visibility setting (Storewide/Page-specific)
When it stopped working (if it worked before)
Where it’s not showing (all pages, specific pages, mobile only)
Screenshots of:
- Theme extension toggle
- Announcement settings
- Your storefront

Contact support at [email protected] with the information above for faster resolution.