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Connection Issues

Solutions for common YouTube connection problems.

Updated yesterday

No YouTube Channel Found

Cause: Your Google account doesn’t have a YouTube channel.

Fix:

  1. If prompted to create a channel, do so

  2. Reconnect in the app

Brand Account Not Showing

Cause: Business channels are often Brand Accounts separate from personal accounts.

Fix:

  1. When connecting, look for a screen to select which channel

  2. Select your Brand Account, not personal account

  3. If you missed it, disconnect and reconnect

Permission Errors

Cause: Required permissions weren’t granted.

Fix:

  1. Find and remove YouTube Video Gallery

  2. Reconnect in the app and allow all permissions

Connection Disconnected

Cause: Password change or Google security action.

Fix:

  1. In the app, go to Sources

  2. Click Reconnect YouTube

  3. Sign in again

Multiple Google Accounts

Cause: Signed into wrong Google account.

Fix:

  1. Sign out of all Google accounts

  2. Sign into only the account with your YouTube channel

  3. Reconnect in the app

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