Check Location Visibility
Locations can be hidden from customers:
Go to Locations in Store Locator
Find the location that’s not appearing
Check if it shows a “Hidden” badge
Edit the location and set Visible to Yes
Save the changes
Hidden locations are saved but don’t appear in the store locator.
Verify Coordinates Exist
Locations need latitude and longitude to appear on the map:
Edit the location in Store Locator
Scroll to the coordinates section
Check that latitude and longitude have values
If coordinates are missing:
Re-enter the address and save to trigger geocoding
Or enter coordinates manually if you have them
Search Radius Too Small
Customers might be searching with too small a radius:
Check your default search radius in Settings
If locations are spread out, increase the default radius
Add larger radius options to the dropdown
Customers can only find locations within their selected search radius.
Geocoding Failures
Some addresses fail to geocode (convert to coordinates):
Reasons addresses might fail:
New addresses not yet in mapping databases
PO Box addresses (not physical locations)
Incomplete or misspelled addresses
Rural addresses with limited mapping data
Solutions:
Enter the full, complete street address
Add city, state, and postal code
Manually enter coordinates from Google Maps
Check for Duplicate Locations
Duplicate entries might cause confusion:
Go to Locations and look for similar entries
Remove any duplicates
Keep the location with complete information
No Locations in Region
If searching returns no results:
Verify you have locations in that geographic area
Check the search radius covers the distance to nearest location
Consider adding a helpful “No results” message with suggestions