This Merchant Code of Conduct outlines the standards we expect from merchants engaging with our services, ensuring a positive, productive relationship for everyone involved.
Guidelines
Respect and Professionalism:
Treat all Pasilobus team members with courtesy and respect in every interaction (emails, calls, support tickets).
Maintain a professional tone when discussing issues, providing feedback, or requesting assistance.
Clear and Accurate Communication:
Provide precise details about your requirements, challenges, or feedback to help us deliver the best service.
Avoid ambiguous language or withholding critical information that might delay progress.
Timely Responses:
Respond promptly to requests for information, approvals, or feedback to ensure projects move forward without delay.
Inform us in advance if you anticipate delays.
Use of Services:
Use Pasilobus services solely for legitimate business purposes in line with applicable laws and Shopify’s terms of service.
Avoid any activity that involves unauthorized access or unethical practices.
Collaboration and Flexibility:
Recognize that projects may evolve and be flexible when adapting to technical or operational constraints.
Work with our team to address unforeseen challenges or changes in scope.
Confidentiality and Data Security:
Keep sensitive or confidential information within the scope of your project.
Trust that Pasilobus will handle your data and credentials securely.
Dispute Resolution:
Address any concerns or disputes constructively and respectfully.
Use designated channels (support tickets, scheduled calls) for escalating unresolved issues.
Payments and Refunds:
Ensure timely payment for services as per agreed terms.
Understand that services are non-refundable once work commences.
Compliance:
Adhere to Shopify’s terms of service and relevant platform policies while using our services.
Avoid actions that could harm the reputation or functionality of your store or Pasilobus.
Consequences of Violations:
Warning: A formal warning for minor violations.
Suspension: Temporary suspension of services for repeated issues.
Termination: Permanent termination for severe or ongoing misconduct.
Acknowledgment:
By engaging with Pasilobus, you agree to abide by this Code of Conduct, ensuring a smooth and successful partnership.