Subscriptions

Getting Started

Install the app and understand how subscriptions work

• Installing and setting up Add the app to your store and show subscription options on your product pages ›
• How subscriptions work Purchase options and subscription contracts explained in plain terms ›

Subscription Templates

Start from a ready-made model: Subscribe & Save, Subscription Only, Prepaid, Commit & Save

• Choosing a template The ready-made subscription models and when to use each ›
• Subscribe & Save Recurring deliveries with an ongoing discount — the classic subscription ›
• Subscription Only Offer a product only as a subscription by hiding one-time purchase ›
• Prepaid subscriptions Charge once up front for several deliveries ›
• Commit & Save A bigger discount in exchange for a minimum commitment ›

Pricing and Discounts

Ongoing discounts and charging a different price for the first orders

• Discounts on subscriptions Add an ongoing discount, or run a plain full-price subscription ›
• Charging a different price for the first orders Intro offers — a bigger discount (or full price) on the first N orders, then your standing price ›

Configuring Your Plans

Frequencies, terms, and shipping lead time

• Create a purchase option Set up a subscription offer and apply it to products ›
• Delivery frequency options Give customers a choice of how often they receive orders ›
• Billing on a different schedule Charge at a different cadence than you deliver — the basis of prepaid plans ›
• Subscription terms and lead time Commitment length, what customers can self-manage, and shipping lead time ›
• Product swaps and build-a-box Let customers swap products, customize a single order, or build their own box ›

The Customer Experience

What shoppers see and how they manage their subscriptions

• The storefront subscription widget How the subscribe option appears on your product pages ›
• Managing a subscription (customer portal) How customers pause, skip, swap, reschedule, and update payment ›

Billing and Notifications

How renewals are charged and what emails customers receive

• How billing and renewals work When customers are charged and how the next order is scheduled ›
• Failed payments and retries What happens when a renewal charge fails ›
• Email notifications The emails subscribers receive and how to edit them ›

Managing Subscriptions from Your Admin

View and act on customer subscriptions

• Manage subscriptions from your admin Find a subscription and pause, cancel, swap, adjust, or bill it now ›

Troubleshooting

Fix common setup and storefront issues

• Common issues The subscribe option isn't showing, a discount looks wrong, or a renewal didn't run ›