When customers report that their saved items disappear, the cause is usually browser storage or connectivity. Guest wishlists rely on local storage, while logged-in customers’ data syncs to our servers.

Wishlist data is stored in the browser for guests. To check: open browser developer tools (F12), go to Application > Local Storage, and look for wishlist entries. If empty, storage may be blocked.

Enable local storage: Check browser privacy settings, disable “Block all cookies” if enabled, add your store to allowed sites, and disable privacy extensions temporarily.

Private/Incognito mode: Wishlists work during the session but data is cleared when the window closes. This is expected behavior.

If a logged-in user’s items aren’t saving, check their customer account is valid, verify they’re logged in, and try logging out and back in.

Other apps can interfere. To identify: disable other apps temporarily, test if wishlist works, then re-enable apps one by one to find the conflict.

Common conflicting apps: cookie consent banners (blocking storage), analytics tools (script errors), page speed optimizers (breaking JavaScript), and cart drawers (conflicting selectors).

Contact us with the conflicting app name for compatibility fixes.

To check: open browser developer tools (F12), go to Network tab, click the wishlist button, and look for failed requests (red entries).

If items still aren’t saving: