If Turbo doesn’t seem to be working, here’s how to fix it.
Check if Turbo is Enabled
The most common issue is that Turbo hasn’t been enabled in your theme:
Go to your Shopify admin
Click Online Store then Themes
Click Customize on your current theme
Look for App embeds in the left sidebar
Find Turbo and make sure it’s turned ON
Click Save
Other Speed Apps
If you’re using another speed or prefetch app, try disabling it temporarily. Some apps can conflict with each other.
Theme Conflicts
Rarely, some custom themes may not work well with Turbo. If you’ve checked everything above and it’s still not working, contact our support team.
Need Help?
Contact us with:
Your store URL
What you’ve tried so far
Any error messages you see