New Videos Not Appearing
Symptom: You uploaded a new video to YouTube, but it doesn’t show in the app.
Possible causes: - Sync hasn’t run yet - Auto-sync is disabled - Video is private or unlisted
Solutions:
Manually sync the source:
Go to Sources in the app
Click on the channel or playlist
Click the Sync button
Wait for sync to complete
Check sync settings:
Go to Settings
Verify that Video Sync is enabled
Check your sync frequency setting
Verify video visibility:
On YouTube, ensure the video is set to Public
Private and unlisted videos cannot be synced
Wait for processing:
YouTube can take time to fully process new uploads
Try syncing again after the video is fully available on YouTube
Sync Frequency: Depending on your plan, videos sync automatically every 1-24 hours. Use manual sync to get new videos immediately.
Videos in Source But Not Gallery
Symptom: Videos appear in your source but don’t show in a gallery.
Possible causes: - Gallery uses manual selection (not auto-sync) - Gallery is connected to a different source - Video limit reached on your plan
Solutions:
Check gallery type:
Go to Galleries and click on the gallery
Look at the Type badge:
Auto-sync: Should include all videos from the source
Manual: You need to add videos manually
For manual galleries, add videos:
Edit the gallery
Click Select Videos
Check the videos you want to include
Save the gallery
Verify the source connection:
Edit the gallery
Confirm it’s connected to the correct source
Change the source if needed
Check video limits:
Your plan may limit how many videos can be displayed
Go to your dashboard to see video usage
Upgrade your plan to display more videos
Manual vs Auto-Sync Differences
Understanding how each gallery type handles videos:
Auto-Sync Galleries
Automatically include all videos from the source
New videos appear after the next sync
Videos are removed if deleted from YouTube
Order follows source order (typically by publish date)
Best for: Showing all content from a channel or playlist
Manual Selection Galleries
You choose exactly which videos appear
New source videos are NOT automatically added
Videos remain until you remove them manually
You control the display order
Best for: Curated collections, featured videos, specific selections
Sync Status Indicators
Check sync status in the app:
Status | Meaning |
Active | Sync is enabled and running on schedule |
Paused | Sync is disabled in Settings |
Syncing | Currently fetching new videos |
Error | Problem occurred during last sync |
If you see Error, try: 1. Manual sync to see the specific error 2. Reconnecting your YouTube account 3. Checking the source still exists on YouTube
Force a Full Resync
If videos seem out of sync:
Go to Sources
Click on the problematic source
Click Sync to fetch the latest videos
Check your gallery to confirm videos appear correctly
Deleted YouTube videos: If a video is deleted or made private on YouTube, it will remain in your gallery until the next sync. After syncing, unavailable videos are automatically removed.