Types of Feature Requests
Public App Enhancements
Suggest improvements to our existing apps in the Shopify App Store. These benefit all users once implemented.
Private App Development
Request custom functionality built specifically for your store on our infrastructure (requires Store Care Complete).
Bug Fixes
Report issues that need fixing - these aren't features, but problems preventing normal operation.
How to Submit Feature Requests
For Public Apps
Log into cloud.pasilobus.com
Navigate to "Apps"
Select the relevant app
Describe what you need
Explain the business case
Submit request
For Private Apps (Store Care Complete only)
Access your dashboard
Go to "Support"
Detail your requirements
Include workflow examples
Specify timeline needs
Submit for review
What to Include
Make your request clear:
Current situation - What you're doing now
Desired outcome - What you want to achieve
Business impact - Why this matters
Timeline - When you need it
Examples - Screenshots or sites that have similar features
Workarounds - What you've tried
How We Evaluate Requests
For Public Apps
We consider:
How many merchants would benefit
Technical feasibility
Development effort required
Fit with app's purpose
Impact on existing features
Shopify API limitations
For Private Apps
We evaluate:
Business case strength
Technical complexity
Timeline requirements
Budget considerations
Integration needs
Maintenance implications
Request Lifecycle
Public App Features
Submission - Request received
Review - Team evaluates feasibility
Planning - Added to roadmap if approved
Development - Built and tested
Release - Available to all users
Notification - You're informed when live
Timeline: 2-6 months typically
Private App Development
Submission - Request received
Discovery - Call to discuss requirements
Proposal - Scope, timeline, and pricing
Approval - You approve to proceed
Development - We build your solution
Deployment - Installed on your store
Support - Ongoing maintenance begins
Timeline: 2-8 weeks typically
Priority Levels
Standard Requests
Submitted through dashboard
Reviewed monthly
Implemented based on impact
No guaranteed timeline
Store Care Priority
Faster review process
Monthly status updates
Higher consideration weight
Store Care Plus Fast-Track
Direct discussion with team
Weekly status updates
Priority development queue
Custom timeline options
Common Request Categories
Automation
Bulk operations
Scheduled tasks
Workflow triggers
Data syncing
Integration
Third-party connections
API integrations
Webhook handling
Data imports/exports
UI/UX Improvements
Dashboard enhancements
Better mobile experience
Simplified workflows
Additional settings
Performance
Speed optimizations
Caching improvements
Resource efficiency
Scaling capabilities
What We Can't Build
Some requests we cannot fulfill:
Features violating Shopify's terms
Functionality requiring customer passwords
Payment processing modifications
Anything illegal or unethical
Features that would break other apps
Changes to Shopify's core platform
What Happens After Requesting
Your request joins our product roadmap considerations. We review all requests but don't provide individual responses or updates. If your feature gets built, you'll see it in:
App update notifications
New version releases
Feature announcements
We can't respond to every individual request, but we do read and consider them all when planning updates.