View-only and admin-only fields

Not every field is something customers should fill in themselves. On the Pro plan, each field can be editable by customers, visible to them but read-only, or kept to your admin only. Shopify enforces the choice itself, so a customer can't read or change a field you've kept from them.

The three options

Set Who can see it on each field:

• Customers can see and edit it - The default, and the only option on Free. Customers fill it in on their Profile page.
• Customers can see it but not edit it - Customers see the answer on their Profile page but can't change it. Use it for things you set, such as a membership level or an account manager's name. (Pro)
• Only you, in the Shopify admin - The field doesn't appear on the Profile page at all. Use it for internal notes, such as a credit check or a sales rep. (Pro)

On the Free plan, the two restricted options are shown but locked, with a Pro badge and the note "View-only and admin-only fields are on the Pro plan."

You and your staff can see and edit every field in the Customer Profiles block on the customer's page in your admin, whatever its visibility.

After a downgrade

If you move from Pro to Free, fields that are already view-only or admin-only keep their visibility. Opening them up would show customers a field you chose to keep from them. You can't set a restricted visibility on new fields until you upgrade again.