Profile completion reminder

Customers land on their Orders page after they sign in, including right after they create an account. Shopify's sign-in pages can't show extra fields, so the profile completion reminder is how new customers are asked to fill in their profile: a short, dismissible message at the top of the Orders page with a link to their Profile page.

Turn on the reminder

1. In Customer Profiles, click Fields
2. Find the Profile completion reminder section. It appears once you have at least one field group.
3. Tick Remind customers to complete their profile
4. Click Save

The reminder is off until you turn it on. It can take up to 10 minutes to start showing to customers who were already signed in.

What customers see

While a customer has fields left to fill in, the Orders page shows a message such as "Your profile is 2 of 5 complete", with a Complete your profile link to their Profile page. Once every field is answered, the message stops showing.

Only fields the customer can edit count. View-only and admin-only fields, fields on hidden cards, and fields beyond your plan's limit are left out.

When a customer dismisses it

Customers can close the message. It stays hidden for 30 days, or until you change the set of fields, for example by adding a new one. It then shows again if the customer still has fields to fill in.

Before you turn it on

If your store has yes/no fields created with an earlier version of the app, their answers are saved as text, and an unticked box can't be told apart from no answer. The reminder leaves those fields out of its count until their storage is upgraded. See Legacy text fields and the storage upgrade.