CSV export

The CSV export gives you every answer in one spreadsheet: one row per customer who answered at least one field, with their name, email, tags and a column for each field. Use it for a mailing, an import into another tool, or a quick look across all your customers.

Create an export

1. In Customer Profiles, click Export
2. Click Create export
3. Wait a minute or two, then refresh the page
4. Click Download next to the export when its status is Ready

One export runs at a time. If one is already in progress, wait for it to finish before you start another.

What's in the file

• Customer ID, email, first name, last name and tags
• One column per field, with the customer's answer. Choices fields list every choice the customer picked.
• Only customers who answered at least one field

Cells that a spreadsheet could read as a formula are made safe, so the file opens cleanly in Excel, Numbers and Google Sheets.

How long exports are kept

Exports are deleted after 7 days. The answers themselves stay on your customers in Shopify, so you can create a new export whenever you need one.

Export status

• Queued - The export is waiting to start
• In progress - The file is being built
• Ready - The file can be downloaded
• Failed - The export couldn't be finished. The reason shows under the export. See Export failed.