A channel is disconnected

Social networks end connections from time to time: when a password changes, a permission is removed, a Page role changes, or access simply expires. When that happens, Social Autopost can no longer post to that channel until you reconnect it.

How you know

• Home shows a banner saying a channel needs reconnecting, with a Manage channels button
• The channel shows Expired or Errored on the Channels page
• Posts to that channel fail with a message asking you to reconnect
• Autopost leaves the channel out of new proposals

Reconnect the channel

1. Open Channels and click the channel.
2. Click Reconnect at the top of the page and sign in to the network again, allowing everything it asks for.
3. For Facebook and Instagram, choose the same Pages and Instagram accounts again and click Connect selected.

Reconnecting never counts against your plan's channel limit. Your scheduled posts and history stay with the channel.

Retry failed posts

Posts that failed while the channel was disconnected do not resend on their own. Open each one in Posts and click Retry.

If reconnecting does not work

• Facebook - You must still be an admin or editor of the Page.
• Instagram - The account must be a Business or Creator account linked to a Facebook Page you manage.
• Missing permissions - If the channel says it can't do something (such as post images), reconnect and allow every permission on the network's screen.