Most subscription changes are made by customers in their own account, but you can also manage any subscription directly from your admin. This is how you help a customer over chat or email, fix a one-off problem, or take an action the customer can’t — and you’re not limited by the permissions that apply to the customer portal.
Finding a subscription
Open the app and go to the subscriptions list to see every active and past subscription. Open one to view its details — the products, frequency, price, next order date, and a history of everything that’s happened to it.
Actions you can take
From a subscription you can:
Pause and resume - Put it on hold and restart it.
Reactivate - Restore a subscription that was cancelled.
Cancel - End it on the customer’s behalf.
Change frequency - Switch how often the subscription is delivered.
Add, remove, or swap products - Change what the subscription ships.
Adjust the price - Set a custom discount or price on a single subscription’s product, and optionally email the customer about it.
Skip a cycle - Skip an upcoming delivery.
Bill now - Charge the next order immediately instead of waiting for its scheduled date.
Viewing upcoming orders
A subscription’s page lists its upcoming orders, and the Upcoming orders page shows them across all subscriptions. Click any order to see exactly what it contains — useful for confirming a customer’s per-order change before it ships. Orders a customer has customized are flagged, and product thumbnails link straight to the product.
Finding subscriptions for a plan
From the selling plans list, the Subscriptions count next to a plan opens the list of subscribers on that plan. You can also use View subscriptions on a plan’s page. This makes it easy to see who’s on a given offer.
Admin vs. customer actions
You’re not bound by the customer-portal permissions. Even if customers can’t cancel or swap on their own, you can still do those things for them from your admin. That makes the admin your tool for handling exceptions and support requests.
Keeping the customer informed
Status changes you make — pausing, cancelling, resuming — send the customer the matching email automatically, so they always know where their subscription stands.