Using the Pasilobus EU Cookie Bar on your Shopify store can enhance your GDPR compliance significantly. However, you may encounter some challenges while setting up or using the app. This article aims to address some of the common issues that users face and offers solutions to resolve them.
Issue 1: Cookie Bar Not Displaying
If your cookie bar is not displaying as expected, follow these steps:
Check GDPR Privacy Settings: Ensure you have enabled the GDPR privacy settings in your Shopify dashboard. The Pasilobus EU Cookie Bar relies on these settings to function correctly. You can find a direct link to these settings in the Pasilobus EU Cookie Bar dashboard.
Clear Browser Cache: Sometimes, your browser cache might cause display issues. Try clearing your browser cache and then revisit your website.
Issue 2: Changes to Consent Settings Not Saved
If the changes you made to the consent settings are not reflecting:
Check Your Save Actions: Ensure you have saved your changes after making adjustments in the Shopify Theme Editor.
Clear Browser Cache: Clear your browser cache and cookies before checking the consent settings again.
Issue 3: Misalignment with GDPR Requirements
If you're unsure whether your cookie bar aligns with GDPR requirements:
Review Consent Types: Understand the difference between implied and explicit consent. Make sure you're using the right consent type for your website.
Review Your Cookie Policy: Your cookie policy should be up to date and detailed, explaining how and why you use cookies.
Remember, the Pasilobus EU Cookie Bar is designed to assist with GDPR compliance, but it's crucial to understand and follow GDPR guidelines independently.
If you encounter issues not covered in this article or need further assistance, please contact our support team for more help.