To ensure that your requests are addressed promptly and accurately, we require that all submissions include clear, relevant screenshots when applicable. Visual information helps our team diagnose and resolve issues quickly, reducing the need for follow-up questions and delays.
Initiating a Request
Email:
If you do not have access to our support portal, please send your request to [email protected]. Ensure that your email includes a detailed description of the issue along with any relevant screenshots.
Support Portal (for Support Members):
If you are a registered support member, you can log into our dedicated support portal to open a ticket. The portal allows you to track your request’s status, receive updates, and communicate directly with our support team in real time.
Steps for Submitting a Request
Prepare Your Request:
Clearly describe your issue, requirement, or feedback.
Include all relevant details such as error messages, URLs, or the steps leading up to the issue.
Capture a Screenshot:
Take a clear screenshot that shows the problem or area of concern.
Crop the screenshot appropriately to focus on the relevant details without unnecessary clutter.
Attach the Screenshot:
When submitting your request via email or the support portal, attach the screenshot file along with your written description.
Ensure the file size is optimized for quick upload and viewing.
Tips for Effective Screenshots
Focus on the Issue: Crop out unnecessary parts of the screen so that the focus remains on the problem area.
Annotate When Needed: Use basic annotation tools to highlight specific elements or errors.
Check File Format: Save your screenshot in a common format (such as PNG or JPEG) to ensure it can be easily viewed and shared.
Conclusion
By following these steps and including clear screenshots with every request, you help us provide faster, more accurate support. Whether you’re submitting a request via email or our support portal, these guidelines ensure that your issue is clearly communicated and resolved as efficiently as possible. For any questions about submitting a request, please contact our support team at [email protected].